Summary
Overview
Work History
Education
Skills
Timeline
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JANET THOMAS

Anna,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Afni
05.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

CSR/CONCIERGE MNGR

BAERS FUNITURE
10.2019 - 04.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.

GROUP LEAD RENTAL AGENT

BUDGET/AVIS
08.2017 - 10.2019
  • Prepared rental contracts, invoices, and reports.
  • Assisted customer with selection on rentals items according to their needs.
  • Inspect return rentals for damage and wear.
  • Provide customer service to ensure satisfaction with each transaction.
  • Process payments for customer rentals fees and deposit.
  • Verify customer identification prior to renting out equipment.
  • Train new staff members on the company's rental policies.
  • Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
  • Supported staff with developing professional skills and abilities, uplifting team performance.

HEAD COOK

MLK RESTUARANT
05.2004 - 06.2017
  • Develop menus and recipes for a variety of dishes, including entrees for breakfast, lunch and dinners.
  • Organized kitchen staff to ensure efficient operations during peak service hours.
  • Train new kitchen staff in food safety regulations and proper cooking techniques.
  • Monitored food production to guarantee quality standards are met.
  • Establish portion control guidelines to reduce waste and maximize profits.
  • Ensured compliance with health department regulations regarding hygiene and sanitation practice.
  • Supervised the preparation of meals according to customers' orders in a timely manner.

Education

Associate of Business Administration - Lithographic, Business Clerical, Retail Sales

Earle C Clements Job Corp Center
Morganfield, KY
09-1998

Diploma -

Miami Northwestern
Miami, FL
06-1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling

Timeline

Customer Service Representative

Afni
05.2024 - 01.2025

CSR/CONCIERGE MNGR

BAERS FUNITURE
10.2019 - 04.2024

GROUP LEAD RENTAL AGENT

BUDGET/AVIS
08.2017 - 10.2019

HEAD COOK

MLK RESTUARANT
05.2004 - 06.2017

Associate of Business Administration - Lithographic, Business Clerical, Retail Sales

Earle C Clements Job Corp Center

Diploma -

Miami Northwestern

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JANET THOMAS