Janet Tilley

Work History

Custodian

Belmont Elementary School

07.2021 - 12.2024

I am responsible for the maintaining of cleanliness of the elementary school classrooms and bathrooms; as well as the cafeteria; auditorium; gyms and football field buildings
Emptied trash cans and recycling bins to keep building clean and free of germs.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Kept building spaces premises clean inside and outside.
Maintained a well-organized supply closet for easy access to necessary tools.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Moved furniture for cleaning and set up for special events.
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Checked in and stocked inventory throughout facility.
Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Reported damages and hazardous conditions to management for further action.
Supported event setup and tear-down, contributing to successful school functions.
Reduced waste through efficient use of cleaning supplies and equipment.
Cleaned equipment and machinery to maintain in optimum working condition.

Deli clerk

Big Star

01.2021 - 07.2021

I was responsible for making daily lunch plates; making of assorted breads and cookies; and cleanliness of kitchen area
Duties included restocking deli products; making of lunch plates; and washing of dishes; sweeping and mopping of floors and proper cleaning of display areas
Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
Made food according to standard recipes with requested changes for customer satisfaction.
Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
Learned other teammates' work tasks to train as backup.

Assistant Manager

McDonalds

09.2019 - 04.2020

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Oversaw daily operations to maintain store cleanliness and organization.

Independent contractor

Deerfield Inn and Suites

03.2019 - 05.2019

I worked temporary with Deerfield Inn and Suites as a housekeeper/front desk employee
I also help run an E-bay store and auction sites

Shift leader

Pizza Hut

09.2018 - 03.2019

I was responsible for cash management, customer service, opening and closing paperwork, quality control, controlling labor, the team motivator, food safety, training of team members
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.

Assistant Manager

Jacks

12.2017 - 09.2018

I was responsible for cash management, customer service, opening and closing the store; quality control; motivating of team members; controlling labor, ability to do any job in the store and keeping myself and my team up to date with operational training
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

General Manager

Chick-fil-a Corporation

12.1999 - 12.2017

I began as a part time cashier
I was able to work my way up to Assistant manager and then up to General Manager
I worked with various locations and owners during my time with this company
I took about 18 months off after moving from Mobile to New Orleans
During my time I could run the cashier; drive thru; bagging; handled the cash management; daily deposits; daily, weekly and monthly reports; also helped in the hiring of team members and the ordering of inventory
I would help take out the trash and sweep and/or mop the floors
I could also handle large catering orders and customer complaints
As a Chick-fil-a employee we were not only focused on our customer service but also in each of our team members
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.

Summary

Overview

Work History

Custodian

Deli clerk

Assistant Manager

Independent contractor

Shift leader

Assistant Manager

General Manager

Education

Culinard - Culinary Arts

Skills

Relocation

Timeline

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