Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janet Tolentino

1492 N Lamb Blvd #1108 Las Vegas ,Nevada

Summary

Dynamic and detail-oriented professional with experience at Amazon as a Packer Associate, excelling in order accuracy and shipping efficiency. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Bilingual with strong organizational skills, committed to maintaining workplace cleanliness and delivering exceptional service.

Overview

5
5
years of professional experience

Work History

Packer Associate

Amazon
Las Vegas, NV
11.2024 - 08.2025

responsible for accurately packing customers orders ranging from single items to bulk shipments while ensuring all products were handled with care package security and delivered in good condition within expected time frames.

Sales Associate

Charlotte Russe
Las Vegas, NV
01.2021 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Education

Rancho High School
Las Vegas, NV

Skills

  • Box assembly
  • Order picking accuracy
  • Shipping and receiving
  • Workplace cleanliness
  • Problem-solving
  • Team collaboration
  • Teamwork
  • Time management
  • Multitasking
  • Organizational skills
  • Active listening
  • bilingual

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Packer Associate

Amazon
11.2024 - 08.2025

Sales Associate

Charlotte Russe
01.2021 - 08.2023

Rancho High School
Janet Tolentino