Janet Townes
Customer service, cashier, machine operator
Chatham,VA
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
18
18
years of professional experience
Work History
Cashier
57Superette
Chatham, VA
09.2017 - 04.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Machine Operator
IKEA
Danville, VA
01.2012 - 06.2015
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Inspect finished workpieces to ensure conformance with specifications.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Load raw materials into machines according to specified measurements.
- Unload finished products from machines onto conveyors or other transport systems.
- Observe machine operations to detect any problems or defects in the finished product.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Record production information such as quantities produced and materials used on daily logs.
- Carry out regular safety checks on machinery prior to operation.
- Comply with company policies regarding quality control procedures.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Keep detailed reports of maintenance activities performed on machinery.
- Collaborate with other departments when necessary for successful completion of projects.
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
Cook
The Village
Chatham, VA
04.2014 - 04.2015
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Planned menus based on customer preferences, nutritional value and budget constraints.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Agent Services Representative
TELVISTA
Danville, Virginia
04.2006 - 04.2012
- Answered customer inquiries in a timely and professional manner.
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Resolved customer complaints by investigating issues and providing solutions.
- Processed payments for customers using the company's payment system.
- Responded to incoming calls from customers with accurate and helpful information.
- Created detailed reports on customer interactions and transactions.
- Maintained records of customer interactions and transactions for future reference.
- Updated customer accounts with new or changed contact information.
- Handled escalated calls from other agents or supervisors when necessary.
- Assisted customers with product selection based on their needs.
- Monitored customer service queues to ensure all requests were handled promptly and efficiently.
- Identified potential areas of improvement within the department and recommended solutions to management team.
- Developed strategies to improve overall customer service experience.
- Ensured compliance with company policies and procedures related to customer service.
- Collaborated with internal teams such as sales, marketing, finance., to ensure smooth operations.
- Used problem-solving techniques to quickly resolve complex customer issues.
- Conducted regular follow up calls and emails with clients after completion of services rendered.
- Discussed projects, special requests and possible upgrades with customers.
Machine Operator
Techma
Chatham, VA
04.2003 - 04.2005
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Inspect finished workpieces to ensure conformance with specifications.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Unload finished products from machines onto conveyors or other transport systems.
- Observe machine operations to detect any problems or defects in the finished product.
Education
Certificate -
Visita Phlebotomy
Danville, Virginia 03-2018
GED -
Adult Education
Danville, Virginia 04-2011
Some College (No Degree) - General Office Services
Danville Community College
Danville, VASkills
- Customer Service
- Product Recommendations
- Cash Register Operation
- Payment Collection
- Cash Handling
- Customer Assistance
- Returns processing
- Payment Processing
- Drawer balancing
- Inventory Control
- Sales expertise
- Payment posting
- Regulatory Compliance
- Order Taking
- Liquor regulations and compliance
- Loss Prevention
- Loyalty Program Promotion
- Order Packaging
- Cleaning and sanitizing
- Customer service excellence
- Issue Resolution
- Customer Relations
- Records Maintenance
- Written and verbal communication
- Money Handling
- Staff Training
- Daily Reporting
- Product Knowledge
- Currency counting
- Time management skills
- Cash Drawer Balancing
- Cash Management
- Liquor Law Compliance
- Complex Problem-Solving
- Credit and cash transactions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
RemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionAccomplishments
- Promoted to [Job Title] after only [timeframe] for exceptional performance.
- Trained and mentored [number] employees.
- Resolved product issue through consumer testing.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Cashier
57Superette
09.2017 - 04.2021
Cook
The Village
04.2014 - 04.2015
Machine Operator
IKEA
01.2012 - 06.2015
Agent Services Representative
TELVISTA
04.2006 - 04.2012
Machine Operator
Techma
04.2003 - 04.2005
Certificate -
Visita Phlebotomy
GED -
Adult Education
Some College (No Degree) - General Office Services
Danville Community College