Janet Trinidad Rivas
Rochester
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Plaza Director
Applegreen USA
NYS Thruway Mile Post 376 W. Leroy NY 14482
05.2023 - Current
- Directed efforts to enhance operational efficiency through strategic initiatives implemented at various locations.
- Analyzed performance metrics and implemented key performance indicators to track success and promote organizational growth.
- Supervised budget development and monitoring to maintain compliance with organizational financial targets and priorities.
- Engaged with stakeholders to align on objectives and support comprehensive business growth plans.
- Developed and implemented key performance indicators to monitor success and drive improvement.
- Led strategic initiatives to enhance operational efficiency across multiple locations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Increase daily sales by more than 15%. Maintain good performance standards.
District Leader / Restaurant Leader
JSC Management Group LLC
Rochester, NY
10.2016 - 05.2023
- Oversaw district operations, ensuring compliance with company policies and standards.
- Developed and implemented strategic initiatives to improve team performance and customer satisfaction.
- Led training programs for new district managers, enhancing leadership skills and operational efficiency.
- Analyzed regional performance metrics to identify improvement areas and drive actionable solutions.
- Collaborated with cross-functional teams to streamline processes and optimize resource allocation.
- I contribute opening more then 15 stores along Massachusets, Connecticut and New Jersey.
- Conducted regular field visits to assess operational effectiveness and provide support to district teams.
- Mentored junior leaders, fostering professional growth and succession planning within the organization.
- Managed budgets responsibly, allocating resources effectively for optimal district growth.
Restaurant Leader
Burger King
North Area, P.R.
01.2003 - 01.2016
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling to optimize labor efficiency and service quality.
- Implemented training programs to enhance team performance and customer service skills.
Administrative Assistant
Arenero de la Montana, Inc.
Morivis, P.R.
01.2004 - 01.2008
- Oversaw inventory management for office supplies, optimizing procurement processes to reduce costs while maintaining availability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate degree - General Studies
American University
Manati, PR05-2007
High School Diploma -
Jaime A. Collazo Del Rio
Morovis, PR05-2003
Skills
- I am assigned and in charge of supervising an average of five shifts per week, during such times as being in exclusive charge of subordinates assigned to the shift
- I maintain order and discipline among employees supervised, including reprimands, verbal and written, suspensions, and recommendations of employment termination
- I ensure that the preparation of menu items is in compliance with all Operations and Sanitation standards This includes maintenance, communication, and training as applied to such standards
- I supervise restaurant staff to maintain a high level of guest service and to ensure orders are taken in a prompt, accurate, and courteous manner Resolves guest complaints as required
- I am responsible for the overall recruiting and hiring of hourly paid employees, including recruiting, and selecting Assistant Managers to ensure an adequate level of staffing and service in the restaurants
- I prepared a restaurant financial plan to include sales, operating expenses, and operating profits to manage towards business goals and increase productivity and performance
- I prepare and execute local store marketing, merchandising and sales, and promotional efforts to increase sales volume and guest traffic
- I am responsible for ensuring that all equipment and restaurant facilities comply with Maintenance and Sanitation standards
- I am responsible for the proper ordering, accounting, and maintenance of all food and paper inventories
- I am responsible for all cash controls and enforcement of security policies
- I am responsible for training, motivating, evaluating, and scheduling of all restaurant staff including management
- I do employee evaluation including performance appraisal, wage and salary administration, promotions, suspensions and termination
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Certification
- Fraud, Waste and Abuse (Medicare Modernization Act)
- HIPPA – Federal Act Training (Health Insurance Portability and Accountability Act)
- ServSafe Certification (Food Safety and Protection)
Languages
Spanish Fluent verbal – Writing
English Fluent verbal - Writing
Timeline
Plaza Director
Applegreen USA
05.2023 - Current
District Leader / Restaurant Leader
JSC Management Group LLC
10.2016 - 05.2023
Administrative Assistant
Arenero de la Montana, Inc.
01.2004 - 01.2008
Restaurant Leader
Burger King
01.2003 - 01.2016
Associate degree - General Studies
American University
High School Diploma -
Jaime A. Collazo Del Rio