Janet Turner
Stapleton,Alabama
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cybersecurity position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Boeschens Heating And Cooling
Bay Minette, AL
01.2022 - Current
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
Supervisor Customer Service
United States Postal Service, USPS
Atmore, AL
09.2018 - 04.2020
- Sometimes assisted delivery drivers.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Researched and corrected customer concerns to promote company loyalty.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Completed bi-weekly payroll for 50 employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Mail Carrier/Rural Carrier Associate
United States Postal Service
Bay Minette, AL
02.2000 - 09.2018
- Maintained proper delivery authorization and pickup documentation.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Maintained records on customers with mail forwarding and change of address requests.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Obeyed traffic laws, followed established traffic & transportation procedure, and operated company vehicle in a safe and efficient manner.
- Collected payment for goods delivered and for delivery charges.
- Interacted with customers and vendors in a friendly and timely manner.
- Lifted freight and other objects of various shapes, sizes and weights up to 70 pounds.
Education
Associate of Applied Science - Cybersecurity
Coastal Alabama Community College
Bay Minette,AL05.2023
High School Diploma -
Frisco City High School
Frisco City,AL05.1998
Skills
- Solid independent worker
- Advanced MS Office Suite Knowledge
- Staff Management
- Computer literate
- Inventory management
- Materials accountability
- Employee development and management
- Customer service-oriented
- Cost Savings
- Production Work
- Web Applications
- Monitoring Tools
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
References
Ashley Compton, Office Manager Donna Lucas, Service Dispatch
Boeschen’s Heating and Cooling Boeschen’s Heating and Cooling
251-937-0063 251-937-0063
ashley@boeschenhc.com donna@boeschenhc.com
Ashley has been my office manager for a year. Donna has been a friend and coworker for a year.
James Jenkins
United States Postal Service
480-521-4138
james.jenkins@usps.gov
James’s supervisor for three years and his coworker for four at the Post Office.
Timeline
Administrative Assistant
Boeschens Heating And Cooling
01.2022 - Current
Supervisor Customer Service
United States Postal Service, USPS
09.2018 - 04.2020
Mail Carrier/Rural Carrier Associate
United States Postal Service
02.2000 - 09.2018
Associate of Applied Science - Cybersecurity
Coastal Alabama Community College
High School Diploma -
Frisco City High School
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