Janet Urbina
Santa Barbara,CA
Summary
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
13
13
years of professional experience
Work History
Sales Associate
Coastal
04.2024 - Current
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
CNA
Private Duty
02.2012 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Co-Owner
Janet Urbina
05.2015 - 08.2019
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Developed strong relationships with vendors, negotiating favorable pricing and securing a consistent supply of high-quality products.
- Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.
- Facilitated regular team meetings to discuss operational updates, share information about new products or promotions, and foster open communication among staff members.
- Trained employees on proper cannabis handling procedures, resulting in higher product quality and customer satisfaction.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth within the company.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Hired, trained and supervised employees to maintain team of high performers.
Education
No Degree - Automotive Engineering
Santa Barbara City College
Santa Barbara, CA06-2026
Skills
- Patience and empathy
- Cleanliness and hygiene
- Maintaining confidentiality
- POS system operation
- Sales proficiency
- Loyalty promotion
- Restocking inventory
- Teamwork and collaboration
- Reliable and responsible
- Problem-solving abilities
- Excellent communication
- Multitasking Abilities
- Attention to detail
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Coastal
04.2024 - Current
Co-Owner
Janet Urbina
05.2015 - 08.2019
CNA
Private Duty
02.2012 - Current
No Degree - Automotive Engineering
Santa Barbara City College