Janet Vandever
Indianapolis,IN
Summary
Detail-oriented Phlebotomist and Patient Care Technician with a strong track record in delivering exceptional patient care and managing specimen processing with precision. Notable achievements include maintaining HIPAA compliance while enhancing patient satisfaction through effective communication. Demonstrates proven expertise in team collaboration and problem-solving, contributing significantly to improved patient outcomes and operational efficiency. Career aspirations include further advancing skills in clinical settings to enhance healthcare delivery.
Overview
10
10
years of professional experience
Work History
Phlebotomist/Patient Care Technician
Family Medicine Specialist's
Indianapolis, IN
07.2015 - Current
- Positioned patients properly during examination or treatment for comfort and safety.
- Performed administrative duties such as filing, faxing, copying, scanning and mailing of documents.
- Maintained supplies inventory by ordering materials when necessary.
- Collected specimens such as urine samples, blood work or other tests for laboratory analysis.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Answered incoming calls from patients and other medical personnel in a timely manner.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Organized charts, documents and supplies to maintain team productivity.
- Processed orders for medical supplies and lab equipment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Adhered to HIPAA regulations when handling confidential information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Followed up on test results with appropriate action taken if needed.
- Scheduled appointments for patients via phone and in person.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Prepared treatment rooms for patient examinations.
- Provided clerical support to the back office staff by completing forms, entering data into electronic health records system and maintaining logs and records of patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Scheduled patient appointments, verified insurance information and maintained accurate records.
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Greeted patients upon arrival in the office and directed them to appropriate areas or persons.
- Performed basic laboratory tests including urinalysis, hemoglobin testing.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Education
GED -
Indiana Vocational Technical College
Indianapolis, IN02-1980
Skills
- Blood collection
- Specimen processing
- Vital signs measurement
- Patient record management
- Laboratory testing
- HIPAA compliance
- Patient scheduling
- Effective communication
- Customer service
- Medical terminology
- Electronic health records
- Supply management
- Time management
- Team collaboration
- Problem solving
- Specimen collection and storage
- Patient care
- Diagnostic testing
- Paperwork processing
- Emergency response training
- Adaptable approach
- Personal protective equipment usage
- Specimen preparation
- Data entry
- Laboratory procedures understanding
- Medical office administration
- Capillary puncture
- Quality assurance
- Specimen handling
- Medical records handling
- Regulatory compliance
- Anatomy and physiology
- Blood culture collection
- Therapeutic phlebotomy
- Specimen labeling procedures
- Infection control
- Patient preparation
- Order of draw
- Venipuncture expertise
- Sample labeling
- Sample storage
- Hemoglobin testing
- Syringe method
- Medical records maintenance
- Medical records review
- Patient support
- Blood collection techniques
- Process improvement initiatives
- Patient confidentiality
- Skin puncture
- Multi-sample collection
- Recording data
- Health education
- Sample and specimen collection
- Blood component separation
- EMR recordkeeping
- Staff management
- Sanitation and sterilization
- Communication
- Medical testing
- On-site testing
- Venipuncture and capillary puncture
- Butterfly needle technique
- Proper labeling
- Quality control
- Medical records management
- HIPAA
- Health and safety
- Geriatric phlebotomy
- Patient assessment
- Venipuncture
- Heartsaver first aid CPR AED
- Hematocrit Testing
- First Aid/CPR Certified
Objective..
To obtain an position in the area of patient healthcare that will utilize my Strong people skills , and my knowledge of clinical, community, and patient services. Looking for Part Time to supplement my income.
References
References available upon request.
Timeline
Phlebotomist/Patient Care Technician
Family Medicine Specialist's
07.2015 - Current
GED -
Indiana Vocational Technical College
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