Dynamic leader with a proven track record , adept in volunteer management and digital communication. Spearheaded initiatives that enhanced community engagement and volunteer satisfaction, leveraging skills in team building and program implementation. Excelled in creating impactful partnerships, driving forward with a problem-solving aptitude and a knack for staff training.
Community engagement professional with solid background in building and maintaining community relationships. Recognized for driving engagement initiatives that enhance community involvement and strengthen partnerships. Known for team collaboration and achieving results, adaptable to changing needs with skills in communication and project management.
Community engagement expert with strong track record in fostering meaningful connections and driving impactful initiatives. Adept at team collaboration, adapting to changing needs, and achieving results through strategic planning and stakeholder engagement. Skilled in project management, public relations, and social media outreach, with focus on community building and outreach. Known for reliability, flexibility, and results-driven approach.
Work History
Community Engagement Manager
Begg’n Bites Custom Dog Treats
05.2023 - Current
Enhanced community engagement by implementing diverse outreach programs tailored to various demographics.
Strengthened brand identity by organizing impactful events that showcased the organization''s values and goals.
Launched calendar of engagement activities for members.
Mentored team members in best practices for community engagement, fostering a culture of professional growth and development within the department.
Served as a public spokesperson at events, articulating organizational values while cultivating positive relationships with key stakeholders.
Personal Support Worker
IRIS
11.2017 - Current
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted clients with daily living activities, promoting independence and wellbeing.
Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Developed trust-based relationships with clients through active listening and empathetic communication skills.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Built strong relationships with clients to deliver emotional support and companionship.
Director of Volunteers
New Community Homeless Shelter
05.2017 - 05.2023
Oversaw budgetary management related to the Volunteer Services Department including monitoring expenses against revenue projections.
Promoted a positive organizational culture among volunteers through open communication channels and inclusive team-building activities.
Improved overall efficiency of the volunteer program by conducting regular evaluations and implementing continuous improvement initiatives.
Established strong relationships with community partners to identify potential volunteer opportunities and resources.
Implemented a volunteer recognition program that acknowledged the hard work and dedication of individuals who consistently went above and beyond in their service to the organization.
Conducted exit interviews with departing volunteers to gain insights into program strengths and areas for improvement.
Volunteer Coordinator
New Community Shelter
05.2006 - 05.2012
Recruited and trained new volunteers on volunteer program goals and objectives.
Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
Program Manager
Howe Family Resource Center
09.2004 - 06.2006
Collaborated with Howe School to enhance academic support offerings during after-school hours and summer sessions.
Developed strong relationships with parents, teachers, and other stakeholders to ensure program success and accountability.
Promoted personal development among participants by offering opportunities for leadership, self-expression, and skill-building in various areas of interest.
Enhanced youth engagement by implementing innovative programs and activities in line with their interests.
Health Insurance Claims Adjudicator
Humana
03.1989 - 03.2002
Maintained compliance with industry regulations and company policies while adjudicating health insurance claims.
Streamlined processes for efficient handling of large volumes of daily claims submissions without compromising quality or accuracy standards.
Led various team-building exercises during group training sessions, strengthening collaboration skills among trainees.
Delivered clear instructions on complex claims procedures, simplifying difficult concepts for better understanding among trainees.
Served as a mentor to new claims trainers, sharing valuable insights gained from years of experience in the field to foster their professional development.
Education
Bachelor of Arts - Human Development -Family Development
UW Green Bay
Wi
05-2006
Skills
Fundraising expertise
Digital communication
Volunteer recruitment
Written and verbal communication
Team building
CPR/AED
Crisis Intervention
Staff Supervision
Staff training
Program implementation
Networking
Problem-solving aptitude
Volunteer Management
Timeline
Community Engagement Manager
Begg’n Bites Custom Dog Treats
05.2023 - Current
Personal Support Worker
IRIS
11.2017 - Current
Director of Volunteers
New Community Homeless Shelter
05.2017 - 05.2023
Volunteer Coordinator
New Community Shelter
05.2006 - 05.2012
Program Manager
Howe Family Resource Center
09.2004 - 06.2006
Health Insurance Claims Adjudicator
Humana
03.1989 - 03.2002
Bachelor of Arts - Human Development -Family Development
UW Green Bay
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