Janet Van Effen

*Data entry of purchase orders for insulators

*Handled customer service emails including customer complaints, requests for quotes and expected arrival of insulators

*Arranged shipment of insulators

*Created invoices and submitted to customers

*Answered general marketing department inquiries by email, and phone.

* Answered customer telephone calls promptly to avoid on-hold wait times

*Answered constant flow of customer calls with minimal wait times

*Answered emails in a timely manner, tracking and tracing containers on the train

*Provided primary customer support to internal and external customers.

• Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
• Trained new staff on correct procedures, compliance requirements and performance strategies.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Managed front desk maintenance of client records