Overview
Work History
Education
Skills
Certification
Work Availability
Languages
Timeline
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Janet Vasquez

Janet Vasquez

Richmond,VA

Overview

8
8
years of professional experience
3
3
Certificate

Work History

IT Services Manager,

Capital City Public Charter School
07.2023 - Current
  • Lead a team of 10 interns and 2 full-time staff, overseeing IT service operations for 1,000+ users across multiple platforms (MacOS, ChromeOS, iOS, Windows)
  • Implement ITIL best practices, ensuring the timely resolution of escalated technical issues and minimizing service disruptions
  • Oversee incident and problem management processes to enhance SLA compliance and reduce incident resolution time by 20%
  • Establish and maintain strong vendor relationships, negotiating cost-effective contracts for hardware, software, and services
  • Collaborate with cross-functional teams to drive IT initiatives, supporting educational objectives and improving overall tech infrastructure

IT Asset Manager,

Capital City Public Charter School
01.2023 - 07.2023
  • Optimized IT asset lifecycle management for 1,000+ users, ensuring budget compliance and efficient resource allocation
  • Led IT support operations with a focus on achieving 98% SLA compliance and resolving technical issues efficiently
  • Spearheaded cost-saving initiatives, including an in-house repair program, reducing external repair costs by 30%
  • Played a key role in IT budgeting and procurement, optimizing resource allocation and supporting strategic goals
  • Launched the first-ever device buyback program, generating over $10,000 for scholarships and enhancing asset usage efficiency

Empowerment Fellow: Data Science For All,

Correlation One
10.2022 - 02.2023
  • Developed Python programming skills through an exceptionally selective 14-week data science fellowship, with an acceptance rate of just 3%, analyzing real-world business cases and public datasets while enhancing problem-solving and data-driven decision-making skills

Dual Language Educator,

Montgomery County Public Schools
06.2020 - 07.2022
  • Designed and delivered 600+ academically enriching presentations for in-person and remote learning using Microsoft PowerPoint and Google Slides

Early Childhood Educator,

D.C. Public Charter Schools
06.2017 - 06.2020
  • Applied project management principles and multimedia tools to deliver high-quality instructional content, leading to a 95% increase in test scores across all subjects

Education

Bachelors of Arts - Education and Human Development

Colby College
Waterville, ME
05.2017

Skills

  • IT Service Management (ITIL): Incident, Change, Problem Management
  • IT Asset Management (ITAM): Procurement, Budgeting, Vendor Relations
  • Ticketing System: IncidentIQ
  • End User Support: MacOS, Windows, iOS, ChromeOS
  • MDM Solutions: JAMF, Google Admin Console
  • Technical Writing: Policy Documentation, Knowledge Management
  • Cloud Services: Google Workspace, Microsoft 365
  • Project Management
  • People Management

Certification

  • ITIL Foundation in IT Service Management | October 2023
  • JAMF 100 | November 2023
  • ITCA: Computing Fundamentals | January 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

IT Services Manager,

Capital City Public Charter School
07.2023 - Current

IT Asset Manager,

Capital City Public Charter School
01.2023 - 07.2023

Empowerment Fellow: Data Science For All,

Correlation One
10.2022 - 02.2023

Dual Language Educator,

Montgomery County Public Schools
06.2020 - 07.2022

Early Childhood Educator,

D.C. Public Charter Schools
06.2017 - 06.2020

Bachelors of Arts - Education and Human Development

Colby College

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Janet Vasquez