Janet Villarreal
San Marcos,TX
Summary
Highly accountable insurance representative with a strong focus on client management and promoting insurance plans. Skilled at effectively juggling multiple competing responsibilities simultaneously, while maintaining exceptional time management and providing top-notch customer service. Possesses advanced computer and technical literacy, analytical and research skills, as well as leadership and management abilities. Known for flexibility and adaptability in managing multiple priorities. Proficient in operational processes, inventory analysis, visual merchandising, and marketing strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
AWL
09.2021 - 02.2023
- Focused on helping consumer untangle the complexities of Health and Medicare insurance coverage, and help them develop insurance plans that they can keep for life
- Interviewed prospective clients to learn about financial needs and discuss existing coverage
- Received inbound calls from potential and current clients to provide quote and policy information
- Utilized problem solving skills to quickly resolve difficult customer issues
- Licensed in 30 states in the United States with several different Medicare health coverage providers
- Calculated quotes and educated potential clients on insurance options.
Licensed Health Insurance Agent
E-telequote Insurance
07.2020 - 04.2021
- Responded to customer inquiries via inbound and outbound service and sales telephone interactions to Medicare recipient that were offered different Medicare Advantage plan options in their geographic area
- Used open - ended questions to determine specific insurance needs and make recommendations
- Licensed in 22 states in the United States with several different Medicare health coverage providers
- Enrolled recipients after following all CMS guidelines and helped current clients with any question or concerns with their health coverage
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Food and Beverage Server
Hilton Garden Inn
10.2011 - 03.2019
- Provide customers and guest with food and beverage services for the bar, restaurant, lobby, and rooms
- Oversaw beer and liquor sales to maintain inventory and restocking
- Trained new employees on opening and closing procedures, which include food intake, drink orders, serving guidelines, and proper cleanliness
- Improved the overall clientele experience by providing exemplary customer service
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
Operations Coordinator
Saks OFF 5TH
10.2011 - 09.2018
- Hired as a seasonal floor associate and was shortly promoted to back of house coordinator
- Organized daily tasks for store price changes, merchandising, and marketing collateral
- Performed operational and merchandising processes to ensure logistical standards are maintained for both inbound and outbound shipments
Education
Associate in Applied Science - Fashion Design and Marketing
International Academy of Design And Technology
06.2010
Skills
- Content management systems
- Computer operation
- Leadership
- Customer service
- Merchandising
- Analysis skills
- Sales
- Medicare
- Serving
- Insurance product expertise
Certification
- Life & Health Insurance License, 12/01/18, Present
- TABC Certified
- Food Handler Certification
Timeline
Licensed Insurance Agent
AWL
09.2021 - 02.2023
Licensed Health Insurance Agent
E-telequote Insurance
07.2020 - 04.2021
Food and Beverage Server
Hilton Garden Inn
10.2011 - 03.2019
Operations Coordinator
Saks OFF 5TH
10.2011 - 09.2018
Associate in Applied Science - Fashion Design and Marketing
International Academy of Design And Technology