Summary
Overview
Work History
Skills
Timeline
Generic

Jan Wagoner

Naperville,IL

Summary

Detail-oriented professional with 25+ years of experience and a proven knowledge of office operating policies & procedures, implementation and productivity & performance management. Aiming to leverage my office management, senior caregiving and legal skills to successfully fill the Senior Intake role at Meadowbrook Manor..

Legal Assistant with several years of experience in elderly law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth.

Overview

20
20
years of professional experience

Work History

Legal Assistant

Mary Pat Flaherty Law Office & Robert Cosentino
08.2021 - Current
  • Managed hundreds accounts and client records, observing confidentiality with discretion.
  • Organized documents to manage paper and electronic filing systems.
  • Prepared and drafted correspondence and legal forms.

Customer Service Coordinator

Trader Joe’s
01.2021 - Current
  • Resolved concerns with products or services to help with retention and drive sales.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Senior Caregiver

Self Employed
02.2015 - 03.2021
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Developed and implemented individualized care plans to cater to client needs and better assist.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Transportation\Logistics Manager

BEAVER OIL COMPANY
06.2004 - 03.2015
  • Prepared monthly reports for the Environmental Protection Agency and clients according to State Regulations.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Developed and implemented web-based tracking systems for improved monitoring.
  • Tracked production and quality control systems to proactively identify deficiencies.

Skills

  • Document Control
  • Office Management
  • Data Management
  • Fast Learner
  • Client Service and Support
  • Interviewing Clients
  • Logistics Management
  • Quality Control
  • Task Prioritization
  • Document Preparation
  • Correspondence
  • Cross-Functional Communication
  • Database Management
  • Document Drafting
  • Client Communication
  • Relationship Building
  • Legal Document Preparation
  • Customer Relationship Management
  • Project Management
  • Conflict Mediation
  • Administrative Support
  • Exceptional Telephone Etiquette

Timeline

Legal Assistant

Mary Pat Flaherty Law Office & Robert Cosentino
08.2021 - Current

Customer Service Coordinator

Trader Joe’s
01.2021 - Current

Senior Caregiver

Self Employed
02.2015 - 03.2021

Transportation\Logistics Manager

BEAVER OIL COMPANY
06.2004 - 03.2015

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Jan Wagoner