Janet Walters
Brooklyn,NY
Summary
Dynamic leader with extensive expertise in operations and human resources. Results-focused professional with progressive experience leading office operations and HR functions for non-profit and for profit organizations. Record of success directing programs and teams to execute plans and processes that lead to quality service and superior experiences. Skilled in strategic planning, budgeting, recruiting, training and development, relationship development, benefits administration, and team building. Detail-oriented problem solver, able to work independently or as part of a team, to restructure processes for increased productivity and profitability. Talented communicator and negotiator, able to interface across all levels of an organization. Possess an MBA in Business Administration and a Bachelor’s Degree in Human Resource Management; currently pursuing SHRM certification. Dedicated Resident Manager skilled at overseeing successful residential operations at facility. Manages staff with firm and fair hand to keep all team members focused on safely supporting residents' needs. Successful at handling administrative, building maintenance, and emergency response requirements with calm, level-headed approach.
Overview
27
27
years of professional experience
Work History
ICF Residential Manager
Jewish Board of Family and Children Services
Brooklyn, NY
02.2020 - Current
- Held weekly meetings with staff members to discuss issues or concerns regarding resident care plans.
- Recruited qualified individuals to fill vacant positions within the facility's staff roster.
- Ensured compliance with state and federal laws related to residential care management.
- Implemented strategies that promoted positive behavior changes among residents in accordance with their treatment plan goals.
- Supervised staff duties such as medication administration, meal preparation, laundry services and housekeeping tasks.
- Conducted annual reviews of all personnel working at the residence hall in order to ensure they are meeting expected standards.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Trained new ICF Residential Managers in the policies, procedures and regulations of the facility.
- Created quarterly reports detailing budgeting information, staffing requirements, quality assurance measures and any relevant updates concerning the facility's operations.
- Monitored daily operations of residential care facilities and provided guidance to staff when needed.
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
Office Manager / Supervisor
Jewish Board for Family and Children Services
Brooklyn, NY
03.2016 - 01.2020
- Oversee business activities for seven agency programs, contributing to organizational effectiveness and program success.
- Collaborate with senior management to implement strategic action plans that define the company’s mission, while also increasing operational performance.
- Spearhead process improvements to achieve organizational objectives.
- Recruit, interview, and hire qualified staff members.
- Create employee schedules to ensure adequate staffing.
- Lead training programs to provide adequate knowledge for optimum performance, and orchestrate employee relations events to boost morale.
- Advise employees on policies and procedures, ensuring compliance with company requirements.
- Manage budgets and petty cash, handle reimbursements and check requests for monthly reporting, and submit PAFs and payments.
- Entrusted to handle confidential and privileged information.
- Directed five programs until appropriate directors were hired.
Office Manager
Catholic Charities-Open Door Club
Brooklyn, NY
01.2013 - 01.2017
- Directed daily office operations, including managing budgets, organizing employee schedules, and coordinating training programs.
- Cultivated working relationships with internal and external stakeholders to drive results.
- Collaborated with business partners to establish organizational goals and business solutions.
- Interviewed potential job candidates, and communicated with management to evaluate applicants.
- Recruited and mentored administrative staff to boost operational effectiveness.
- Performed benefits administration and managed vacation, sick days, and leave of absence requests.
- Maintained up-to-date personnel files, and accurately processed time sheets and payroll, ensuring privileged information remained secure.
- The retained budget is below cost, allowing for sufficient funding for the fiscal year.
- Played a key role in delivering occupational safety training and maintaining compliant OSHA logs.
- Enforced company policies and procedures in alignment with federal, state, and local legal requirements.
Office Assistant
International Humanitarian Outreach Ministries
Brooklyn, NY
01.2011 - 01.2013
- Managed expenses, vendor relations, projects, records, documentation, and other administrative functions.
- Arranged employee and guest travel, created monthly travel expense reports for management, and coordinated conferences and other events.
- Confirmed travel arrangements for overseas guest attending functions.
Receptionist/Conference Coordinator
Hill, Betts & Nash LLP
New York, NY
01.1998 - 01.2010
- Oversaw daily operations of reception and client services areas to include maintaining calendars and schedules for meetings and events.
- Interfaced with cross-functional departments to assure they adhered with company policies.
- Organized travel arrangements and maintained records such as attendance, vacation, and sick logs.
- Prepared employee schedules; facilitated orientation and onboarding for new hires.
- Ensured reception areas for New York, Fort Lauderdale, and Miami offices were staffed 24/7.
- Served as backup receptionist for two Florida offices when required.
Education
SHRM
Baruch College Zicklin School of Business
New York, NY01.2019
MBA - Business Management Administration
Metropolitan College of New York
01.2018
Bacholor of Arts - Business Administration and Human Resources Management
Brooklyn College
01.2016
Skills
- Operations management
- Human resources
- Relationship management
- Strategic planning
- Staff training and development
- Budget management
- Conflict resolution
- Process improvements
- Team leadership
- Confidentiality management
Timeline
ICF Residential Manager
Jewish Board of Family and Children Services
02.2020 - Current
Office Manager / Supervisor
Jewish Board for Family and Children Services
03.2016 - 01.2020
Office Manager
Catholic Charities-Open Door Club
01.2013 - 01.2017
Office Assistant
International Humanitarian Outreach Ministries
01.2011 - 01.2013
Receptionist/Conference Coordinator
Hill, Betts & Nash LLP
01.1998 - 01.2010
SHRM
Baruch College Zicklin School of Business
MBA - Business Management Administration
Metropolitan College of New York
Bacholor of Arts - Business Administration and Human Resources Management
Brooklyn College
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