Janet Welch
West Allis,WI
Summary
Experienced professional leader driving operational excellence and strategic growth. Demonstrated ability to foster team collaboration and achieve impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Applebee's
05.2022 - Current
- Oversee day-to-day functions as a certified general manager.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Associate Manager
Applebee's
05.2014 - Current
- Fostered strong connections among team members.
- Managed cash transactions efficiently.
- Coordinated staff schedules.
- Ensured smooth transitions between shifts.
- Executed inventory counts.
- Oversaw kitchen operations to ensure quality food production.
- Handled procurement to ensure stock availability.
- Recruited and onboarded new employees.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
Assistant Store Manager
Walgreens
05.2005 - 02.2013
- Delivered exceptional support to enhance customer satisfaction.
- Oversaw stock control processes, ensuring optimal inventory levels maintained.
- Handled financial exchanges effectively.
- Oversaw employee performance and team dynamics.
- Coordinated and supervised pharmaceutical procedures.
- Established and managed schedules.
- Replenished stock to keep shelves full and orderly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High school or equivalent -
Skills
- Key Holder
- Retail Management
- Management
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Assistant Manager Experience
- Retail Sales
- Inventory Control
- Store Management Experience
- Customer service
- POS
- Payroll
- Restaurant Management
- Bartending
Certification
- ServSafe Manager September 2021 to June 2025
- Driver's License
- ServSafe Alcohol (bartending license)May 2020 to June 2025 (held in Racine county, Waukesha county, West Allis township and West Milwaukee.
Accomplishments
I have successfully changed the dynamics of a team at several locations in order to improve their performance. I have been asked to step into many different locations in order to improve their results
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of over 100 staff members.
- Documented and resolved employee issues which led to sales growth.
Timeline
General Manager - Applebee's
05.2022 - Current
Associate Manager - Applebee's
05.2014 - Current
Assistant Store Manager - Walgreens
05.2005 - 02.2013
Pulaski High School - High school or equivalent,
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