Janet Wilburn

• Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
• Conferred with store managers to obtain information about customer needs and preferences.
• Verified products appeared at correct locations in proper quantities.
• Answered customer questions regarding store merchandise, department information and pricing.
• Developed partnerships with internal groups such as packaging, visual and e-commerce.
• Assembled quarter and full-size point of purchase promotional displays.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Established strong vendor relationships to maintain and support business.
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Inspected merchandise for quality and arranged proper display location on floor.
• Worked with managers and advertising directors to optimize promotions.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.

• Managed filing systems for electronic and hard copy documents to keep organized records.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Maintained master schedule and set up appointments.
• Interpreted management directives to define and document administrative staff processes.
• Evaluated employee performance and coached and trained to improve weak areas.
• Executed record filing system to improve document organization and management.
• Oversaw and optimized work of craftsmen performing high-quality, precision work.
• Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
• Entered data, generated reports and produced tracking documents.
• Oversaw project logistics using industry expertise and independent judgment.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

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• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Managed office activities by maintaining communication between clients, tracking records and filing all documents.
• Gathered and organized materials to support operations.