Janet Willard

Responsible for the implementation, training, development, and oversight of a claims team for global company. Proactively managed client relationships while constantly innovating new ways to improve the customer experience. Adept at creating strong relationships with internal and external clients alike. Specialize in manager and executive level contacts.

• Maximize productivity and provide vital structure by identifying and recommending staffing requirements within established workload parameters with a focus on building a successful, diverse workforce.
• Establish solid foundation for success by participating in department planning process; help develop team action plans to achieve objectives.
• Monitored team performance closely to identify areas of improvement and provide guidance accordingly, resulting in better overall outcomes for clients and the organization alike.
• Demonstrate strong leadership and foresight by overseeing, directing, and managing team in completing proper evaluations with accurate results.
• Streamline processes and clarify expectations by conducting objective and timely coaching and performance reviews; address performance issues by maintaining appropriate documentation and effective communication.
• Maximize productivity and provide vital structure by identifying and recommending staffing requirements within established workload parameters with a focus on building a successful, diverse workforce.
• Establish solid foundation for success by participating in department planning process; help develop team action plans to achieve objectives.
• Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
• Streamlined communication between adjusters and clients, expediting claim resolution times.
• Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

• Oversaw daily operations of large claims team, ensuring smooth functioning and timely completion of tasks.
• Maintained compliance with industry regulations and company policies, ensuring accurate claims management.
• Coordinated with legal counsel, when necessary, to protect company interests during litigated cases involving property damage disputes.
• Streamline processes and clarify expectations by conducting objective and timely coaching and performance reviews; address performance issues by maintaining appropriate documentation and effective communication.
• Capture substantial gains in efficiency and productivity through expert knowledge of property policies, insurance principles, and loss reserving / reserve development skills.
• Defined direction that catalyzed coordination across departments by developing new hire claims examiner training program including creation of a comprehensive training manual.
• Implemented time-saving strategies to expedite claim settlements while maintaining high-quality service standards.
• Increased operational efficiency by implementing process improvements within the claims handling system.
• Developed team members through continuous training and performance feedback, resulting in a skilled workforce.
• Streamlined claim processes for enhanced productivity and reduced turnaround time.