Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Williams

Sonora,Texas

Summary

Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at Mertzon Meat Company. Excelled in database entry and workforce management, enhancing operational efficiency by 30%. Skilled in fostering customer relationships and adept in both verbal and written communication, consistently achieving high customer satisfaction rates.

Overview

9
9
years of professional experience

Work History

Office Administrator and Assistant of Sales

Mertzon Meat Company
07.2024 - 01.2025
  • Coordinated financial processing, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased customer service success rates by quickly resolving issues.

Front Desk Assistant

JL Bar Ranch, Resort and Spa
06.2023 - 07.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Medical Biller and Coder

Innovative Therapy Concepts
03.2023 - 06.2023
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Input data into computer programs and filing systems.
  • Maintained accuracy, completeness, and security for medical records and health information.

Rural Mail Carrier Associate

United States Postal Service, USPS
03.2019 - 02.2023
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Organized mail ahead of delivery runs for correct routing.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Handled accurate cash payments for postage and incurred fees.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Telecommunications Operator

Crisp County Sheriff's Office
07.2017 - 01.2019
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Connected callers with appropriate professional, department, or business.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Operated digital paging system to notify recipients of incoming calls.
  • Maintain professional and compassionate demeanor at all times during extreme high profile calls to ensure accurate information is obtained for adequate response.

Waitress

Two Duke's BBQ
08.2016 - 06.2017
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Customer Service Representative

Impact Sports And Fitness Gym
08.2015 - 07.2016
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

1 Year -

Georgia Southwestern State University
Americus, GA

High School Diploma -

Crisp County High Scool
Cordele, GA
05.2016

Skills

  • Database entry
  • Billing oversight
  • Scheduling
  • Telephone reception
  • Mail handling
  • Supply inventory
  • Workforce management
  • Office administration
  • Inbound phone call handling
  • Office supply management
  • Billing and coding
  • Verbal and written communication
  • Hospitality and accommodation
  • Technical support
  • Expert in Microsoft Word and Excel
  • Time management
  • Word processing
  • Processing expenses
  • Customer relationship management (CRM)
  • Customer engagement
  • Office management
  • Document management
  • Leadership and supervision

Timeline

Office Administrator and Assistant of Sales

Mertzon Meat Company
07.2024 - 01.2025

Front Desk Assistant

JL Bar Ranch, Resort and Spa
06.2023 - 07.2024

Medical Biller and Coder

Innovative Therapy Concepts
03.2023 - 06.2023

Rural Mail Carrier Associate

United States Postal Service, USPS
03.2019 - 02.2023

Telecommunications Operator

Crisp County Sheriff's Office
07.2017 - 01.2019

Waitress

Two Duke's BBQ
08.2016 - 06.2017

Customer Service Representative

Impact Sports And Fitness Gym
08.2015 - 07.2016

1 Year -

Georgia Southwestern State University

High School Diploma -

Crisp County High Scool

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Janet Williams