Janet Williams

Delivered high-quality customer support via phone and email by resolving inquiries, processing account requests and providing product information. I maintained accurate records while meeting performance metrics in response time, customer satisfaction and issue resolution. I provided adminstrative and operational support to the sales team by managing customer orders, preparing quotes, tracking sales activites. I coordinated communication between departments, and ensured timely delivery information and materials to customers. Supported sales processes to improve efficiency, drive customer satisfaction, and contribute to revenue growth. I coordinated and executed local and domestic shipment operations, including scheduling pickups, preparing shipping documentation, and arranging carriers to ensure on-time delivery. Monitored shipment status, resolved transit issues, and communicated updates to internal teams and customers. Maintained compliance with transportation regulations, optimized shipping routes and costs, and kept accurate records in logistics and inventory systems to support efficient supply chain operations.

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Answered multi-line phone system, directing calls to appropriate departments with professionalism.
• Processed incoming and outgoing mail, maintaining organized records for efficient communication flow.
• Coordinated office supplies inventory, streamlining procurement processes to reduce costs and improve availability.
• Distributed sales reports, prepared and monitored outgoing mail bins, distributed sales memos and maintained stock requests, depletions, cost control and inventory.

• Coordinated loan closing processes to ensure timely and accurate document preparation.
• Collaborated with lenders, agents, and clients to facilitate communication and resolve issues.
• Reviewed closing documents for compliance with regulations and company policies.
• Managed scheduling of closing appointments to optimize workflow efficiency.

• Analyzed credit data to assess risk and recommend loan approvals.
• Developed financial models to predict customer repayment behavior.
• Collaborated with cross-functional teams to enhance credit assessment processes.
• Conducted detailed credit reviews to ensure compliance with regulatory standards.
• Identified trends in credit portfolio performance, facilitating strategic decision-making for risk management.

• Analyzed market trends to support data-driven decision-making for client strategies.
• Developed comprehensive reports utilizing analytical tools to enhance client insights.
• Collaborated with cross-functional teams to improve data accuracy and integrity.
• Led initiatives to streamline reporting processes, increasing efficiency and reducing turnaround time.
• Updated business information reports on domestic businesses.
• Updated financial statements for domestic businesses