Janet Wood
Rustburg ,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
44
44
years of professional experience
Work History
Environmental Services Supervisor
University of Lynchburg
Lynchburg , VA
11.2017 - 05.2024
- Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Scheduled team of 21 housekeepers to maintain efficient staff levels during peak periods and holidays.
- Trained team members in proper cleaning and sanitizing procedures.
- Delegated work to personnel and checked performance against company guidelines.
- Delegated work to staff, setting priorities and goals.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed team of employees, daily progress reports and overall project planning.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Explained goals and expectations required of trainees.
Executive Housekeeper
DAILY 7 (HOLIDAY INN EXPRESS & HAMPTON INN SUITES
Lynchburg , VA
03.1997 - 10.2017
- Communicated effectively with other departments in order to provide efficient service delivery.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Supervised and coordinated the activities of housekeeping staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Ensured all safety regulations are followed in accordance with OSHA guidelines.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
- Planned special events such as conferences or conventions while coordinating with vendors for additional services required.
- Provided guidance to staff members in resolving customer complaints in a timely manner.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
Security Supervisor
Ericsson
LYNCHBURG , VA
08.1996 - 09.1997
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised property entrances and exits and monitored employee safety.
- Monitored and authorized employee and guest access to guard against theft.
Executive Housekeeper
LYNCHBURG HILTON
LYNCHBURG , VA
01.1980 - 02.1997
- Communicated effectively with other departments in order to provide efficient service delivery.
- Supervised and coordinated the activities of housekeeping staff of 25-30 employees
- Ordered supplies through approved vendors and submitted invoices for payments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Education
High School Diploma -
Yonkers High School
Yonkers, NY05-1978
Skills
- Staff Management
- Inventory Control
- Training and mentoring
- Complex Problem-Solving
- Time management abilities
- Team Collaboration
- Adaptability and Flexibility
- Teamwork and Collaboration
- Attention to Detail
- Effective Communication
- Professional Demeanor
- Experience in leadership
Timeline
Environmental Services Supervisor
University of Lynchburg
11.2017 - 05.2024
Executive Housekeeper
DAILY 7 (HOLIDAY INN EXPRESS & HAMPTON INN SUITES
03.1997 - 10.2017
Security Supervisor
Ericsson
08.1996 - 09.1997
Executive Housekeeper
LYNCHBURG HILTON
01.1980 - 02.1997
High School Diploma -
Yonkers High School
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