Janet Woods
Montgomery,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Pre-Funding QC
Mortgage Right
Birmingham, AL
11.2020 - 10.2022
- Responsible for performing various mortgage loan reviews, confirming federal and state regulations, FNMA, FHLMC, FHA, VA, USDA, and investor requirements, as well as internal policy and procedural requirements.
- Responsible for assisting in creating and/or updating checklists, spreadsheets, and any documentation required to perform quality control functions.
- Generate exception memos for response and evaluate all responses to ensure corrective actions are taken on individual loan files and determine procedural changes are being followed
- Complete monthly workflow audits.
- Reviewed Credit Reports for Discrepancies.
Loan Processor/Customer Service Associate
Sourcepoint Mortgage
Houston, TX
07.2019 - 09.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Provided quick turnaround times to maintain fast-past schedule.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Utilized loan origination software to process and track loan applications.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Customer Service Representative
Mr. Cooper Mortgage
Irving, TX
03.2016 - 07.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Associate
Bank Of America
Fort Worth, TX
02.2004 - 06.2011
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
Education
University of South Alabama
Mobile, ALSkills
- Customer Satisfaction
- Financial Data Collection
- Reviewing Credit Information
- Processing Loan Applications
- Legal Documentation
- Written Communication
- Interpersonal Communications
- Underwriting Understanding
- Document Organization
- Excellent Communication
- Problem-Solving
Timeline
Pre-Funding QC
Mortgage Right
11.2020 - 10.2022
Loan Processor/Customer Service Associate
Sourcepoint Mortgage
07.2019 - 09.2020
Customer Service Representative
Mr. Cooper Mortgage
03.2016 - 07.2017
Customer Service Associate
Bank Of America
02.2004 - 06.2011
University of South Alabama
Similar Profiles
Eric HurttEric Hurtt
Reverse Mortgage Loan Officer at PHH Mortgage Services/Liberty Reverse MortgageReverse Mortgage Loan Officer at PHH Mortgage Services/Liberty Reverse Mortgage
Sari EsnardSari Esnard
Senior Loan Officer at Guild Mortgage & Academy MortgageSenior Loan Officer at Guild Mortgage & Academy Mortgage
Clarissa McMillinClarissa McMillin
Loan Officer at 1St Phase Mortgage powered by Nexa MortgageLoan Officer at 1St Phase Mortgage powered by Nexa Mortgage
Stewart DuckStewart Duck
Ranch Foreman at Lake Creek Hay and Cattle CompanyRanch Foreman at Lake Creek Hay and Cattle Company
Francesca MoralesFrancesca Morales
Work Study Student at William Carey UniversityWork Study Student at William Carey University