Janet Woods
Ocala,FL
Summary
Dynamic professional with a proven track record at Dr. Daisy Ramos, excelling in organization and communication. Enhanced patient flow through streamlined check-in processes and maintained compliance with privacy regulations. Recognized for delivering empathetic customer support at AT&T, effectively resolving issues and improving satisfaction rates. Skilled in time management and telephone communication.
Created diagrams and information for outside technicians to facilitate their work
Professional engineer with strong background in design engineering, known for delivering innovative and efficient solutions. Proven track record in CAD software, project management, and structural analysis. Highly dependable team player, adaptable to changing project demands, and focused on achieving optimal results. Strong analytical skills and creative problem-solving abilities drive project success.
Overview
39
39
years of professional experience
Work History
Receptionist
Dr Daisy Ramos
03.2016 - 06.2020
- Streamlined check-in processes to enhance operational flow.
- Scheduled appointments efficiently, optimizing doctor's calendar to enhance patient flow.
- Maintained accurate patient records, ensuring compliance with privacy regulations and office protocols.
- Handled phone inquiries professionally, providing information and directing calls to appropriate staff members.
- Coordinated communication between patients and medical staff, fostering a supportive environment for care delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative, Technician
AT&T
08.1981 - 10.2015
- Managed customer inquiries successfully, improving satisfaction and loyalty.
- Provided technical support for product troubleshooting and issue resolution.
- Documented service requests accurately in CRM system for tracking and analysis.
- Collaborated with team to streamline processes, reducing response times to customer issues.
- Maintained knowledge of product updates, ensuring accurate information delivery to customers.
- Maintained detailed records of customer interactions to ensure accurate follow-up and case resolution.
- Provided empathetic support to dissatisfied customers, successfully de-escalating situations while maintaining professionalism.
- Communicated effectively with internal departments to resolve cross-functional issues impacting customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Managed a high volume of inbound calls, effectively prioritizing tasks for timely resolution of customer concerns.
Education
No Degree - Liberal Arts
Macomb Community College
Warren, MISkills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
Timeline
Receptionist
Dr Daisy Ramos
03.2016 - 06.2020
Customer Service Representative, Technician
AT&T
08.1981 - 10.2015
No Degree - Liberal Arts
Macomb Community College