Summary
Overview
Work History
Education
Skills
Certification
Awards
Accomplishments
Timeline
Janet Wootton

Janet Wootton

Orem,UT

Summary

Professional with strong expertise in training and development, equipped to drive impactful learning experiences. Adept at fostering team collaboration and adapting to shifting needs, ensuring reliable performance and goal achievement. Skilled in curriculum design, instructional techniques, and performance evaluation, with focus on enhancing organizational effectiveness and employee growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

RV Park General Manager

Junction West RV Park
03.2022 - Current
  • Led a team of 5 to 10 employees in daily operations, ensuring efficient and smooth workflow
  • Developed and implemented strategies to improve customer satisfaction, resulting in an increase of 30% in positive feedback ratings
  • Managed budget and expenses, consistently meeting or exceeding financial targets
  • Implemented cost-saving measures that reduced operational costs by 10%
  • Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability
  • Collaborated with cross-functional teams to develop and execute marketing campaigns, driving sales growth by 20%
  • Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics
  • Established strong relationships with suppliers and negotiated favorable contracts for procurement of goods and services
  • Developed policies and procedures to ensure compliance with industry regulations and standards
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional
  • Managed customer complaints effectively, resolving issues promptly while maintaining customer satisfaction levels at 95%
  • Increased productivity by implementing streamlined workflows across departments
  • Led successful change management initiatives during company-wide transitions
  • Developed strategic partnerships with key stakeholders to drive business growth
  • Identified areas for process improvement through data analysis, resulting in a 25% increase in operational efficiency
  • Mentored junior team members, fostering their professional growth within the organization
  • Cultivated a positive work environment that promoted teamwork and collaboration among employees
  • Implemented a customer loyalty program resulting in a 50% increase in repeat business
  • Managed multiple projects simultaneously, ensuring timely completion within budget constraints
  • Negotiated favorable contracts with vendors, achieving cost savings of 10%
  • Implemented data-driven decision-making processes to improve operational efficiency
  • Increased employee engagement through the implementation of recognition and reward programs
  • Led cross-functional teams in the successful execution of events/conferences
  • Achieved sales targets consistently for consecutive quarters.
  • Leveraged social media platforms to enhance brand visibility and engage with customers
  • Cultivated strong relationships with key clients/customers, leading to increased business opportunities
  • Drove revenue growth through effective pricing strategies and promotional campaigns
  • Mentored team members on best practices for client relationship management, resulting in an increase of 75% in client retention rates
  • Served as primary point of contact for high-profile clients, addressing their needs promptly and effectively
  • Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
  • Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of 30%
  • Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
  • Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
  • Implemented a tenant retention program, resulting in a 30% increase in lease renewals and a reduction in vacancy rates
  • Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
  • Implemented a proactive rent collection process, reducing late payments by 10% and improving overall cash flow
  • Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
  • Developed and implemented emergency response plans, ensuring the safety and well-being of tenants in the event of unforeseen circumstances
  • Conducted market analysis to set competitive rates, contributing to increased property revenue and market competitiveness
  • Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
  • Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
  • Conducted regular staff training sessions for property maintenance and management personnel, enhancing team productivity and performance
  • Developed and maintained positive relationships with property owners, providing regular updates on property performance and financial outcomes
  • Implemented security measures, such as surveillance systems and access control, ensuring the safety and security of both tenants and property assets
  • Participated in community outreach programs, representing the property and building positive relationships with the local community
  • Stayed updated on industry trends, market conditions, and legal regulations, adapting property management strategies accordingly
  • Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
  • Conducted regular market research and competitive analysis to identify opportunities for property improvement and differentiation

General Manager

Good2Go Stores
10.2021 - 04.2022
  • Directed operations involving 13-16 workers.
  • Oversaw daily operations to ensure smooth functioning.
  • Directed procedures ensuring efficient start and end of daily operations.
  • Optimized stock controls to enhance resource efficiency.
  • Prepared detailed payroll reports.
  • Directed everyday business processes.
  • Conducted regular stock audits.
  • Ensured top-notch customer experience consistently.
  • Enhanced company capabilities by onboarding skilled professionals.
  • Planned effective schedules.
  • Upheld organized and spotless environment within store.
  • Reduced checkout time through strategic deployment of modern Operated Expertly facilitated Managed point-of-sale transactions to ensure accuracy and efficiency. operations to enhance transaction efficiency. system seamlessly. technologies.
  • Monitored key indicators to enhance operational success rates.
  • Streamlined criteria for evaluating vendors.
  • Conducted internal and external audits.
  • Implemented effective retention techniques ensuring sustained employee engagement.
  • Enhanced security protocols to minimize loss.
  • Showcased ability to analyze situations and find effective solutions quickly.
  • Facilitated resolution in challenging situations.
  • POS

Manager

Jacksons Food Stores
08.2019 - 07.2021
  • Managed a team ranging from six to fifteen employees.
  • Facilitated smooth transitions between daily opening and closing of store.
  • Oversaw sales operations, inventory control, and customer engagement.
  • Developed detailed summaries of payroll and sales figures.
  • Coordinated routine tasks.
  • Ensured accuracy in tracking daily totals.
  • Guaranteed exceptional customer service consistently.
  • Enhanced workforce by recruiting new talent.
  • Designed interactive learning modules to enhance skill acquisition.
  • Ensured all areas of the store remained in pristine condition
  • Trained staff and management on using POS frameworks to enhance transaction accuracy.
  • Streamlined order fulfillment to enhance efficiency.
  • Executed detailed reviews of internal and external auditing processes.
  • Boosted employee tenure through targeted retention improvements.
  • Implemented strategies to prevent theft and reduce inventory shrinkage.
  • Resolved complex issues promptly.
  • Managed and motivated employees to be productive and engaged in work.
  • Worked effectively in fast-paced environments.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

Bachelors In Psychology - Psychology

University Of Phoenix
06.2013

Associates of Psychology - Psychology

University Of Phoenix
06.2008

Skills

  • English
  • Merchandising
  • KPI (10 years)
  • Employee Orientation
  • Computer
  • MS Office
  • Sales management
  • Inventory Control
  • Profit & loss
  • Retail management
  • Customer Retention
  • Planning
  • Active Listening
  • Retail sales
  • Multi-line Phones
  • Payroll
  • Organization
  • Office Management
  • Budgeting
  • Cash handling
  • Social media management
  • Interviewing
  • Property
  • Leadership
  • Store management
  • Property leasing
  • Computer skills
  • Sales
  • Communication skills
  • Time management
  • Project management
  • Customer service
  • Recruiting
  • Medical Records
  • Guest services
  • RMS Newbooks (3 years)
  • Loss prevention
  • Fair Housing regulations
  • Dependable
  • Organizational skills
  • Managed Multi-line phones
  • Typing
  • Filing

Certification

  • Driver's License
  • Food Handler Certification

Awards

GM of the year, December 2023, 1. Navigating Highly Stressful Situations Professionally, 2. Managed all aspects of office operations, including scheduling, record-keeping, and correspondence, resulting in a 20% reduction in administrative workload, 3. Implemented new revenue opportunities, 4. Established New Business Affiliates, 5. Strong understanding of RMS and policies and procedures, 6. Trained employees at all levels.

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Used Microsoft Excel to develop spreadsheets

Timeline

RV Park General Manager - Junction West RV Park
03.2022 - Current
General Manager - Good2Go Stores
10.2021 - 04.2022
Manager - Jacksons Food Stores
08.2019 - 07.2021
University Of Phoenix - Bachelors In Psychology, Psychology
University Of Phoenix - Associates of Psychology, Psychology

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