Janet Wright
Tallahassee,FL
Summary
To Obtain full time administrative / clerical position in a professional setting, Wherein I can utilize my skills and experience to enhance the goals of the organization to promote quality service.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Holiday Inn East Capital
10.2022 - Current
- Trained new staff members in customer service techniques and hotel operations.
- Used internal software to process reservations, check-ins and check-outs.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Lead
Goodwill Big Bend Inc
04.2020 - 12.2022
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Home Health Aide Provider
Prime Time Nursing Service
12.2014 - 12.2017
- Documented vital statistics and coordinated with health care providers.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Utilized universal precautions and infection control principles in all aspects of care.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Improved patients' comfort with massage and application of topical treatments.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medication as directed by physician.
Eligibility Specialist
Bond Community Health Center
10.2010 - 10.2012
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
- Resolved discrepancies with client applications to verify eligibility.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
Education
GED -
Adult Education Tallahassee, FL
Tallahassee, FL05.2004
Skills
- Safety and Security Procedures
- Time Management
- Mail and Packages
- Verifying Reservations
- Lobby Auditing
- Front Desk Management
- Cash Handling
- Automated Telephone Systems
- Supply Replenishment
- Hospitality Service
- Records Preparation
- Checking Guests In and Out
- Problem-Solving Skills
- Sales Expertise
- Guest Satisfaction
Timeline
Front Desk Agent
Holiday Inn East Capital
10.2022 - Current
Lead
Goodwill Big Bend Inc
04.2020 - 12.2022
Home Health Aide Provider
Prime Time Nursing Service
12.2014 - 12.2017
Eligibility Specialist
Bond Community Health Center
10.2010 - 10.2012
GED -
Adult Education Tallahassee, FL