Janet Ziranda
El Paso,TX
Summary
Dynamic professional with a proven track record at El Paso Scaffolding Inc., excelling in customer service and document management. Demonstrated ability to enhance office efficiency and accuracy in financial transactions by leveraging exceptional time management and attention to detail. Skilled in fostering team leadership, contributing to significant improvements in operational productivity.
Overview
15
15
years of professional experience
Work History
Office Administrator
El Paso Scaffolding Inc.
03.2018 - Current
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
- Maintained office supplies inventory by checking stock levels and placing orders as needed
- Coordinated travel arrangements for executives and staff members, ensuring timely bookings and cost-effective options
- Responded promptly to customer inquiries or complaints via email or phone call in a professional manner
- Managed office equipment maintenance contracts to ensure smooth operations at all times
- Maintained accurate records of office expenses/budgets
- Tracked inventory of office supplies and ordered new materials as needed
- Oversaw mail distribution within the office; prepared outgoing mail/packages for shipment
- Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions
- Processed and verified invoices, ensuring accuracy and adherence to company policies
- Managed accounts payable aging report, identifying and resolving discrepancies in a timely manner
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Customer Service Representative
Alorica
09.2015 - 12.2017
- Managing large amounts if incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide resolution
- Take the extra mile to engage customers
- Take payments, set up payment arrangements, go over customers bill
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server and Cashier
Los Jarrones
11.2011 - 08.2014
- Handle guest checks, credit cards and cash transactions
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Hostess/Server
Olive Garden
09.2009 - 10.2011
- Greeting guest at the door
- Seat and present menus to guest in a friendly, professional and quick manner
- Taking guest orders, serving food and drinks, and removing dinnerware from the table in a timely manner
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
diploma -
Coronado High School
El Paso, TX06.2004
Skills
- Customer Service
- Time Management
- Attention to Detail
- Accounts Receivable
- Scheduling appointments
- Accounts Payable
- Invoice Processing
- Document Management
- Debt collection
- Year-end closing
- Multitasking and Organization
- Team Leadership
- Support Services
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Full Professional
Timeline
Office Administrator
El Paso Scaffolding Inc.
03.2018 - Current
Customer Service Representative
Alorica
09.2015 - 12.2017
Server and Cashier
Los Jarrones
11.2011 - 08.2014
Hostess/Server
Olive Garden
09.2009 - 10.2011
diploma -
Coronado High School