Janet A. Lee

I serve as the chief executive officer of the Greater Valley Chamber of Commerce and am responsible for the overall leadership, strategic direction, and operational management of the organization. I work closely with the Board of Directors, approximately 300 business members in two states, and community stakeholders to promote economic growth, advocate for businesses, and enhance the Chamber’s mission.

Key Responsibilities:

Leadership & Strategic Planning:

• Develop and implement strategic plans to achieve the Chamber’s mission and goals.
• Provide visionary leadership to grow membership, increase engagement, and enhance the Chamber’s impact in the business community.
• Serve as a liaison between the Chamber, local government, businesses, and community organizations.

Membership Development & Retention:

• Develop and implement strategies to recruit, retain, and engage members.
• Build relationships with existing and prospective members, ensuring their needs are met.
• Oversee membership programs, benefits, and events to add value to members.

Advocacy & Community Engagement:

• Represent the Chamber and its members in local government affairs, advocating for business-friendly policies.
• Stay informed on economic and policy issues affecting businesses and communicate relevant information to members.
• Collaborate with community leaders, economic development organizations, and local agencies to promote business growth.

Event Planning & Program Development:

• Plan and execute networking events, workshops, and signature Chamber events including an annual awards banquet for over 200 guests, and an annual golf tournament scholarship fundraiser. Due to its growth and success, the scholarship fund has increased by 500%
• Develop educational programs, training, and resources for business members.
• Foster partnerships to enhance event sponsorships and attendance.

Financial & Operational Management:

• Develop and manage the Chamber’s budget, ensuring financial stability and growth.
• Conduct all fundraising efforts, sponsorships, and grant opportunities.
• Ensure compliance with bylaws, policies, and legal requirements.

Marketing & Public Relations:

• Execute all marketing efforts, including social media, newsletters, and website updates, to promote Chamber activities.
• Act as the spokesperson for the Chamber in the media and at community events.
• Strengthen the Chamber’s brand and visibility in the community.

I personally oversaw the daily operations of the property, ensuring exceptional guest experiences, efficient operations, and profitability. I exhibited strong leadership skills, a customer-focused mindset, and the ability to manage all aspects of the hotel, including staff, budgets, and service standards, as the property did not have a General Manager on site.

Key Responsibilities:

• Operations Management: Oversaw all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
• Guest Services: Ensured high levels of guest satisfaction by maintaining excellent customer service standards. Addressed guest complaints and ensured prompt resolutions.
• Staff Leadership & Training: Recruited, trained, and supervised staff to provide excellent service. Fostered a positive and productive work environment.
• Financial Management: Managed budgets, controlled costs, and maximized profitability while maintaining quality standards.
• Sales & Marketing: Implemented strategies to attract new customers, boost occupancy rates, and increase revenue. Work with marketing teams to promote the hotel.
• Compliance & Safety: Ensure compliance with health and safety regulations, licensing laws, and company policies.
• Inventory & Vendor Management: Oversaw purchasing and supplier relationships for hotel needs, including housekeeping supplies, food, and equipment.
• Technology & Systems Management: Utilized hotel management software to streamline operations, monitor performance, and enhance the guest experience.

Sales & Revenue Growth:

• Developed and executed a regional sales strategy to achieve revenue targets and business objectives.
• Monitored and analyzed sales performance, identified areas for improvement and implementing solutions.
• Drove sales through direct selling, promotional activities, and networking events.

Team Management & Development:

• Recruited, trained, and mentored over 300 independent sales representatives to build a strong sales force.
• Provided coaching and sales training to improve team performance and engagement.
• Developed incentive programs and recognition initiatives to boost sales productivity.

Market Expansion & Business Development:

• Identified and capitalized on market opportunities to grow the customer base and expand the region.
• Established relationships with key partners, influencers, and community organizations to promote the brand.
• Represented the company at events, trade shows, and networking functions to enhance brand visibility.

Operational & Administrative Responsibilities:

• Tracked and reported sales performance metrics, forecasts, and market trends.
• Ensured compliance with company policies and direct sales industry regulations.
• Collaborated with corporate teams to improve marketing, customer service, and product offerings.