Janet Battistini
Friendswood,Texas
Summary
Dedicated and energetic customer service with knowledge of service delivery and proven multitask abilities. Committed to maintaining professional and strive to actively listen and tactfully resolve customer needs while remaining committed to providing exceptional customer service. Experienced in engaging with people of diverse background. Natural leader with passion for team building and promoting positive company morales. Handle high pressure and problem solve effectively in all types of environments. Highly reliable, fast learning, and adaptive with team leadership.
Overview
28
28
years of professional experience
Work History
Customer Service | Marketing Related
Flowtrend, Inc.
09.2009 - 02.2023
- Answered constant flow of customer calls with minimal wait times.
- Directing incoming calls from customers, managed customer invoices
- Orchestrated delivery and shipments of products packages
- Selected and coordinated contractors for open house events, (caterers, banquet staff, photographers, and music arrangements)
- Maintained excellent working relationship with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
Customer Service / Front Desk
Marriott East Courtyard By Marriott
01.2000 - 09.2002
- Greeted and verified members and guests upon check ins.
- Answering questions for hotel amenities and surrounding area attractions.
- Created and maintained pleasant and calming environment to deliver excellent experience for guests.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Engaged in conflict resolution.
- Trained new employees regarding company operations, policies and services.
Customer Service Agent
Summit Bank
04.1998 - 01.2000
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed client accounts and needs
- Maintained vault security sale representative: providing customers with opening a new checking account
- Assisted in securing private documentation
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
Concierge /Front Desk Assistant
Marriott At Glenpointe
11.1995 - 04.1998
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
- Handled payment and bill processing, change giving and payment collecting for guests.
Customer Service Agent (Intern)
USAir Express Airline
06.1995 - 10.1995
- Addressed passengers concerns about delayed and canceled flights
- Printing load report, weather information, and announcing flights
- Assisted customer reservations
- Enrolled passengers for the frequent mile program, to earn extra miles
Education
Bachelor of Arts - Art / Spanish
University of Houston
Houston, TX05.2009
Skills
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Telephone Etiquette
- Customer Service and Interpersonal Communication Skills
- Fluent English and Spanish
- Over 10 years of hospitality experience
- Aggressive problem solver and a confident decision maker
- Self motivator and extremely dedicated to customer satisfaction
Accomplishments
Received a certificate of recognition for continuing commitment to quality service and guest satisfaction at Marriott hotel
Languages
Spanish
Full Professional
Timeline
Customer Service | Marketing Related
Flowtrend, Inc.
09.2009 - 02.2023
Customer Service / Front Desk
Marriott East Courtyard By Marriott
01.2000 - 09.2002
Customer Service Agent
Summit Bank
04.1998 - 01.2000
Concierge /Front Desk Assistant
Marriott At Glenpointe
11.1995 - 04.1998
Customer Service Agent (Intern)
USAir Express Airline
06.1995 - 10.1995
Bachelor of Arts - Art / Spanish
University of Houston
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<ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul> at VEHO TECH INC<ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul> at VEHO TECH INC