Janeth Banuelos
Coachella,CA
Summary
Adept Business Manager with a proven track record at ConAm Management, enhancing tenant satisfaction and property revenue through expert financial management and exceptional customer service. Skilled in fostering teamwork and collaboration, successfully negotiated lease terms, and spearheaded efficient project management initiatives, significantly improving leasing operations and occupancy rates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Business Manager
ConAm Management
10.2016 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Improved efficiency, organizing leasing office operations and reducing paperwork processing time.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Completed annual rent calculations using housing database software.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Purchasing and planning
- Administrative Management
- Teamwork and Collaboration
- Business Management
Timeline
Business Manager
ConAm Management
10.2016 - Current
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