Janeth Castro
Fort Worth,TX
Summary
Bilingual Customer Service Representative with 5 +years of experience with customer service work enviroment. An enthusiastic and energetic Customer Advocate looking for a routine paced work environment to expand growth and knowledge in every aspect possible. Adaptable and focused with an unparalleled work ethic and commited to providing exceptional customer service. These past few years have been a time of growth to exceed on my work ethic and life skills.
Dedicated professional individual with drive and attentive skills ready to make an immediate contribution to your organization.
Overview
11
11
years of professional experience
Work History
Assistant Manager /Personal Loan Specialist
Regional Finance
Fort Worth, TX
08.2023 - Current
- Process credit loan applications and use product knowledge to provided solutions for financial hardships.
- Minimize delinquent debt and collection accounts.
- Grow accounts volume by solicitation.
- Maintain correct cash while receiving, tracking and posting payments.
- Follow customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer questions and concerns quickly and effectively while maintaining a high level of professionalism in person and over the phone.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Worked together as a team to complete daily task and collection calls done.
Assistant Manager/ CSR
CURO Financial Technologies Corp.
Fort Worth, TX
02.2020 - 07.2023
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer. Much potential into making sure the customer needs are meet.
- Worked with colleagues to fulfill special customer requests such as Credit limit increase and Processing a new loan for approval amount.
- Processed customer account changes, using CURO for in store loans and CITO for loans by phone.
- Answered customer questions and addressed concerns, resulting in 97% reduction in complaint calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Any type of incoming calls have to go through the “new call training guide” which equals to a Prefect Call.
- Decision making regarding approvals and cash flow for the whole office
- Executed 60-70 outbound calls each week to existing customers, resulting in 95 %increase in sales. Two different call campaigns. Store leads and Call Campaigns. One for new customers and other for returning customers.
Customer Sales Representative
Boost Mobile
Fort Worth , TX
11.2017 - 10.2019
- Advised clients on which purchases to make and why. Listen to customers needs and marking the best offers that meet their needs.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products. Letting customers know the promotions and offers to take advantage of at certain time.
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches. Special offers at certain locations drive the customers to that certain location which I would be located at
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints. When making payments or Plan adjustments.
- Coordinated in-store displays to match plans and promote company offerings at our locations.
- Kept detailed track of inventory based on known customer preferences.
Whataburger
Porter
Fort Worth , TX
05.2015 - 07.2018
- Performed site evaluations, customer surveys and making sure dine in customers were satisfied.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
South Hills High School
Fort Worth, TX06.2016
Some College (No Degree) - Associates Degree
Tarrant County College District
Fort Worth, TXSkills
- Adaptability and flexibility
- Multitasking and organization
- Billing inquiry resolution
- Exceptional Customer Service skills
- Superb communication
- High-energy attitude
- Takes initiative and drive to help customers out
- Detail oriented
- Proficient in Microsoft Office Applications
Timeline
Assistant Manager /Personal Loan Specialist
Regional Finance
08.2023 - Current
Assistant Manager/ CSR
CURO Financial Technologies Corp.
02.2020 - 07.2023
Customer Sales Representative
Boost Mobile
11.2017 - 10.2019
Whataburger
Porter
05.2015 - 07.2018
High School Diploma -
South Hills High School
Some College (No Degree) - Associates Degree
Tarrant County College District