Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender

Janeth Gualdron

Atlanta,GA

Summary

Dynamic and customer-focused professional with a proven track record at Agavero Cantina, excelling in high-pressure environments. Strong communicator and collaborative team player, adept at resolving issues with empathy and professionalism while maintaining compliance with regulations.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

12
12
years of professional experience

Work History

Bartender

Agavero Cantina
12.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Server

La Costilla Grill
05.2022 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Answered customers' questions, recommended items, and recorded order information.

Sales Representative

Domicilios.com
07.2019 - 05.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Streamlined sales process, reducing time from lead to close.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Increased market penetration with introduction of innovative sales tactics.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.

Administrative Director

Colegio Montalban
10.2018 - 06.2019
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Led, directed, managed and mentored [Number] administrative staff members.
  • Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals.
  • Implemented data management systems to track key performance metrics and inform strategic decisionmaking.
  • Coordinated cross-functional team projects, ensuring timely completion and successful outcomes.
  • Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Implemented document control procedures to ensure accuracy in all administrative tasks.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for 12 employees.
  • Created reports, presentations and other materials for executive staff.

Comercial Director

Laminaire S.A.S
04.2016 - 10.2018
  • Mentored junior staff members by sharing insights on best practices, fostering professional growth within the organization.
  • Collaborated with product development teams to ensure alignment between customer needs and product offerings.
  • Identified strategic acquisition targets, contributing to company expansion efforts.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.
  • Oversaw supply chain management activities, ensuring timely sourcing and delivery of materials while minimizing costs.
  • Evaluated competitor strategies in order to proactively adapt marketing tactics for continued success.
  • Expanded market reach through effective networking at industry events and tradeshows, establishing valuable connections.
  • Increased sales revenue by developing and implementing strategic marketing plans tailored to specific industries.
  • Strengthened brand positioning with the development of targeted advertising campaigns and promotional materials.
  • Negotiated high-value contracts for commercial partnerships, resulting in long-term business relationships.
  • Implemented efficient processes for lead generation and management, optimizing sales conversion rates.

Marketing Assistant

Productos Roche
10.2014 - 02.2016
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
  • Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
  • Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
  • Conducted market research to gather insights, informing development of more effective marketing campaigns.
  • Supported sales team by generating leads through targeted marketing strategies, thereby improving potential customer base.
  • Contributed to product launches, coordinating logistics and promotional activities for successful market entry.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.

Executive Assistant to the General Manager

Procaps S.A
01.2013 - 09.2014
  • Maintained corporate records, personal financial statements and employee personnel files.
  • Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
  • Screened phone calls, emails, mail and visitors to route and resolve information requests.
  • Assisted in the preparation of various reports and presentations with accuracy and attention to detail.
  • Streamlined communication between departments for improved collaboration and decisionmaking.
  • Maintained confidentiality when dealing with sensitive information, earning trust from executives and colleagues alike.
  • Coordinated travel arrangements, accommodations, and itineraries for executives, resulting in seamless business trips.
  • Developed strong working relationships with key stakeholders internally and externally which helped streamline communication channels.
  • Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
  • Prepared meeting agendas and materials to ensure productive discussions among attendees.
  • Used PowerPoint to format visual presentations for speeches and meetings.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Took notes and dictation at meetings.
  • Coordinated events and worked on ad hoc projects.
  • Screened personal and business calls and directed to appropriate party.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Education

Marketing And International Business - Marketing

Universidad Sergio Arboleda
Bogota, Colombia
10-2013

High School Diploma -

Aspaen Gimnasio Cantillana
Bucaramanga, Colombia
11-2006

Skills

  • Outgoing personality
  • Customer service expertise
  • Collaborative teamwork
  • Verbal and written communication
  • Friendly and outgoing
  • Artistic creativity
  • Collaborative and Team-oriented
  • Adaptive learning
  • Punctual and dependable
  • Communication and interpersonal skills
  • Patience and tolerance
  • Clear and effective communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender

Agavero Cantina
12.2022 - Current

Server

La Costilla Grill
05.2022 - 11.2022

Sales Representative

Domicilios.com
07.2019 - 05.2021

Administrative Director

Colegio Montalban
10.2018 - 06.2019

Comercial Director

Laminaire S.A.S
04.2016 - 10.2018

Marketing Assistant

Productos Roche
10.2014 - 02.2016

Executive Assistant to the General Manager

Procaps S.A
01.2013 - 09.2014

Marketing And International Business - Marketing

Universidad Sergio Arboleda

High School Diploma -

Aspaen Gimnasio Cantillana

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Janeth Gualdron