Janeth Hernandez
Santa Ana,CA
Summary
Dynamic and bilingual professional with a proven track record in customer service and retail sales, notably at Express Clothing. Excelled in enhancing customer satisfaction and streamlining transactions, demonstrating exceptional problem-solving and cash handling abilities. Skilled in fostering teamwork and collaboration, significantly boosting sales conversion rates through strategic merchandising and personalized service.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Express Clothing
10.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
Server/Cashier
Chicken Charlies
07.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Santa Ana College
Santa Ana, CA06-2027
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Money handling
- Cash register operation
- Relationship building
- Professional appearance
- Store maintenance
- FLUENT IN English & Spanish
Languages
English
Full Professional
Spanish
Full Professional
Interests
- Dancing
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Baking
- Music
- Gym Workouts
- Knitting and Crocheting
- Fashion and Style
- Animal Care
- Reading
- DIY and Home Improvement
- Acting and Theater
- Fashion
Timeline
Retail Sales Associate
Express Clothing
10.2024 - Current
Server/Cashier
Chicken Charlies
07.2023 - 08.2023
High School Diploma -
Santa Ana College