Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Janeth hernandez

Janeth hernandez

Livermore,CA

Summary

At Janeth Hernandez, I excelled as a Customer Service Representative/General Store Manager, mastering high-stress conflict resolution and enhancing customer loyalty through empathetic service. My active listening and team leadership skills led to significant retention rates, showcasing my ability to merge hard and soft skills for impactful customer interactions.

Overview

7
7
years of professional experience

Work History

Customer Service Representative/General Store Manager

Janeth Hernandez
01.2018 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Granada High School, Livermore, CA
05-2005

Skills

  • Customer service
  • Team leadership
  • Active listening
  • Store operations

Languages

English
Limited Working
Spanish
Full Professional

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Customer Service Representative/General Store Manager - Janeth Hernandez
01.2018 - 09.2024
Granada High School - ,

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Janeth hernandez