Janeth Hernandez
Costa Mesa,CA
Summary
Dedicated customer service professional with over a decade of experience in fast-paced environments, consistently delivering exceptional customer satisfaction. Proven expertise in problem-solving, active listening, and efficient multitasking to quickly and effectively resolve issues. Fluent in both English and Spanish, with a strong background in call center operations, scheduling, and dispatching. Seeking a full-time role where I can apply my expertise in customer service while continuously expanding my knowledge and adapting to new experiences.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Wheelchair Vans Inc.
05.2023 - 11.2024
- Managed multi-line phone system, directed calls, relayed messages, and welcomed visitors.
- Protected sensitive information by following privacy policies and organizing secure records.
- Provided great customer service by quickly responding to inquiries and resolving concerns.
- Kept accurate company records with careful data entry and database management.
- Organized documents by maintaining files and archiving outdated records for easy access.
- Created contracts by entering accurate and confidential client information into a specific program.
Sales Associate/Cashier
Victorias Secret
12.2018 - 06.2024
- Welcomed customers with a friendly attitude, creating positive connections.
- Restocked merchandise, organized shelves, and maintained a tidy stockroom.
- Boosted sales by sharing product knowledge and promoting additional items.
- Assisted customers by answering questions and fulfilling their requests efficiently.
- Processed cash, debit, and credit card transactions while encouraging reward program sign-ups.
Customer Service Representative
CareCar, Inc
12.2021 - 02.2023
- Handled high-volume calls efficiently in a fast-paced environment.
- Provided quick and effective service, prioritizing customer time, health, and safety.
- Managed dispatch requests promptly to ensure smooth operations.
- Applied critical thinking and problem-solving to resolve customer concerns.
- Led and assisted the night/weekend shift team when no supervisor was available.
- Scheduled and dispatched drivers, ensuring timely service and coordination.
Customer Service Representative
TaylorMorse
06.2020 - 12.2021
- Managed high-volume calls efficiently in a fast-paced environment.
- Retrieved, organized, and processed confidential documents within strict deadlines for litigation.
- Researched and resolved client inquiries and complaints promptly, ensuring customer satisfaction.
- Provided administrative support to management, handling emails, faxes, and other tasks as needed.
Education
High School Diploma -
Lorin Griset Academy
Santa Ana, CA06.2009
Skills
- Bilingual in English and Spanish
- Call Center Operations
- Multitasking
- Detail Oriented
- Order Processing
- Scheduling
- Dispatching
- Active Listening
Timeline
Administrative Assistant
Wheelchair Vans Inc.
05.2023 - 11.2024
Customer Service Representative
CareCar, Inc
12.2021 - 02.2023
Customer Service Representative
TaylorMorse
06.2020 - 12.2021
Sales Associate/Cashier
Victorias Secret
12.2018 - 06.2024
High School Diploma -
Lorin Griset Academy
Similar Profiles
Janeth PizaJaneth Piza
Administrative Assistant at Wheelchair Vans IncAdministrative Assistant at Wheelchair Vans Inc
Benjamin NeufeldBenjamin Neufeld
Service Technician at Wheelchair Man Company Inc.Service Technician at Wheelchair Man Company Inc.
Okechukwu IkeOkechukwu Ike
General Manager at American Wheelchair TransportatioGeneral Manager at American Wheelchair Transportatio
Garrett WankGarrett Wank
Associate Planner at City Of Laguna BeachAssociate Planner at City Of Laguna Beach
Nicole JumpNicole Jump
Leasing Agent at Advanced Management CompanyLeasing Agent at Advanced Management Company