Janeth Martin Plascencia
Bakersfield,CA
Summary
Well-versed in sales, personnel management, accounting and inventory management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Aldi
03.2021 - 12.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Reduced operational costs through effective inventory management and negotiation with vendors.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Boosted employee morale with thoughtful event planning and team-building activities.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Managed travel arrangements for executives, resulting in cost savings on flights, accommodations, and transportation services.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Scheduled and coordinated travel arrangements for office staff members.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Assisted with budgeting and financial management to keep office operating within budget.
- Monitored security to help maintain equipment, data and information safety.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Compiled and analyzed data to produce reports.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Monitored and tracked budgets and expenses.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Coordinated travel arrangements for staff members.
Scan Coordinator
Vallarta Supermarket
08.2013 - 12.2020
- Enhanced inventory accuracy by conducting regular audits and maintaining up-to-date records.
- Streamlined pricing process for increased efficiency by implementing barcode scanning systems.
- Collaborated with store management to resolve pricing issues, ensuring customer satisfaction and loyalty.
- Assisted in training new team members on proper scanning techniques and procedures for improved productivity.
- Coordinated price changes, effectively managing multiple deadlines and priorities during promotional periods.
- Maintained strong communication with vendors to address any discrepancies or issues in a timely manner.
- Performed routine checks of inventory levels, making necessary adjustments for optimal stock availability.
- Supported loss prevention efforts by promptly reporting any suspicious activity or potential security risks.
- Managed the implementation of new products into the system, ensuring accurate pricing information from the start.
- Completed special projects as assigned by store management, demonstrating adaptability and commitment to success.
- Demonstrated attention to detail when entering data into the system, minimizing errors that could impact store operations negatively.
- Provided excellent customer service by assisting shoppers with questions about product prices or discounts available at the time of purchase.
- Participated in regular team meetings to stay informed about company policies, procedures, and best practices relevant to the Scan Coordinator role.
- Handled ad hoc requests related to inventory or pricing from various departments efficiently while maintaining a professional demeanor.
- Contributed to a positive work environment by proactively addressing issues, collaborating with colleagues, and adopting a solution-oriented mindset.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Kept high average of performance evaluations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Reduced discrepancies in product information by diligently updating and verifying data in the system.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
No Degree - Internship At Human Services Department
Bakersfield College
Bakersfield, CA07.2024
Associate of Arts - Human Services/Child Development/Liberal Arts
Bakersfield College
Bakersfield, CA05.2024
High School Diploma -
Universidad De Guadalajara
Mexico07.2009
Skills
- Stock management
- Operations Oversight
- Customer Relations
- Store Organization
- Business Development
- Records Management
- Department Oversight
- Loss Prevention
- Business development and planning
- Order Management
- Microsoft Office expertise
- Database Management
- Incident Reports
- Upselling and Cross Selling
- Goals and performance
- Mentoring and Coaching
- Performance Evaluations
- Attention to Detail
- Human resource policies
- Customer experience
- Vendor Management
- Systems and software expertise
- Flexible Schedule
- Assignment Delegation
- Sales Strategies
- Staff Supervision
- POS Systems
- POS systems operations
- Sales Growth
- Consultative Sales
- Staff Scheduling
- Microsoft Office Suite
- Cost Control
- Team Management
- Program Administration
- Customer Service Management
- Motivational Techniques
- Pivot tables
- Hiring and Training
- Regulatory Compliance
- Records Maintenance
- Display Setup
Certification
- Certified Tier I 2 CERTIFICATE Bilingual (Spanish/English) Oral Proficiency
- Tier II Certificate of Proficiency
- Public Health Informatics I JSC
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Aldi
03.2021 - 12.2023
Scan Coordinator
Vallarta Supermarket
08.2013 - 12.2020
No Degree - Internship At Human Services Department
Bakersfield College
Associate of Arts - Human Services/Child Development/Liberal Arts
Bakersfield College
High School Diploma -
Universidad De Guadalajara