Janeth Mosonik
Florence,South Carolina
Summary
Motivated Information Technology graduate student ready to contribute, support and bring skills to technology team. Results-oriented and self-directed team player with an unsurpassed work ethic and energetic personality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scrum Master
Coursera
Florence, South Carolina
12.2023 - 12.2023
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Developed detailed project plans and estimates based on identified risks and options.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
- Encouraged continuous process improvement initiatives through retrospectives.
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Kept up-to-date with industry trends in agile software development methods.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Supported the development team in understanding user stories, acceptance criteria and definition of done.
- Developed training materials to educate stakeholders about agile methodologies.
- Identified key components and integration touch points for component testing and end-to-end system testing based on design reviews.
- Monitored progress of sprints, providing visibility into project status for stakeholders.
- Identified risks associated with sprint goals and worked with the team to mitigate them.
IT Graduate Student
University of Pheonix
Phoenix, AZ
02.2022 - 03.2023
- Troubleshot system issues related to network connectivity, operating systems, security settings.
- Set up and configured system user hardware and software applications.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Implemented best practices for backup solutions across multiple platforms including Windows, Linux, Mac OS X.
- Installation of data communication equipment and software.
- Installation of physical networking components such as switches and routers.
- Prepared and managed servers.
- daily performance of computer systems.
- Developed proper skills for use of hardware or software.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Monitored server performance metrics such as disk space usage, memory utilization, CPU load.
- Installed new software applications as required.
- Performed regular maintenance tasks such as disk defragmentation and virus scans on all computers.
- Resolved printer configuration problems for connected devices.
- Configured network settings on computers using TCP and IP protocols.
- learned technical assistance and support in the use of computer hardware and software applications.
- Completed day-to-day duties accurately and efficiently.
- Ensured compliance with established IT policies and procedures
- Maintained schedule of class assignments to meet deadlines.
- Understood and followed oral and written directions.
Team Leader
Right Way Cleaning Services
Asheville, NC
01.2018 - 03.2019
- Provided coaching and feedback on employee performance, encouraging professional development.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained positive working relationship with fellow staff and management.
- Fostered positive employee relationships through communication, training, and development coaching.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained daily inventory to facilitate successful material distribution.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained a positive work environment that promoted collaboration between team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Reviewed completed work to verify consistency, quality and conformance.
Dental Assistant
Bright start Dental
Florence, South Carolina
10.2016 - 09.2017
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Documented patient records with procedures performed and added notes taken to charts.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Created and fit dental appliances for patients. adjusting as necessary.
- Sterilized instruments according to established guidelines and protocols.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Exposed dental diagnostic x-rays.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Kept accurate records of dental treatments provided for each patient's visit.
- Maintained a neat, clean and organized environment throughout the office.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Took digital X-rays of teeth using radiographic equipment.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Explained dental services and payment plans to help patients make informed decisions.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on treatment procedures and post-procedure home care.
- Educated patients on proper oral hygiene techniques and habits.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Medical Assistant
Mercy Medicine Clinic
Florence, SC
09.2016 - 09.2017
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized patient charts before each day's clinic sessions began.
- Inspected equipment to ensure proper working order prior to use on patients.
- Processed orders for medical supplies and lab equipment.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Explained treatment procedures and physicians' instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Scheduled appointments for patients via phone and in person.
- Registered new patients into practice management software program accurately entering demographic information.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Incorporated outside records into charts and EHR.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Registered Medication Technician
Bentley Commons Senior
Lynchburg, VA
01.2011 - 03.2016
- Completed day-to-day duties accurately and efficiently.
- Administering medication to residents and maintain related records under supervision of nurse on duty
- Presenting medication to residents and making sure residents ingest their medications
- Taking patients' vitals before administering specific medication and reporting any changes to specified personnel
- Documenting reasons incase resident refuse to take any kind of medication
- Receiving ordered medication and documenting amount received
- Recording and restocking medication carts.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
Registered Medication Technician
Carriage Hill Assisted Living
Bedford, VA
04.2009 - 03.2016
- Planned and served meals and snacks to patients according to prescribed diets.
- Reminded patients to take prescribed medications or nutritional supplements.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Administered medications and educated patients and families on correct at-home administration.
- Answered patient call signals and signal lights to determine patients' needs.
- Monitored vital signs before administering medications.
- Restocked supplies such as syringes, IV fluids, bandages.
- Obtained, recorded and reported patient vital signs for medication administration.
- Ensured that all prescribed medications were taken as ordered by physician.
- Maintained accurate records of all medication administered to residents.
- Complied with applicable laws governing drug distribution practices.
- Researched medications to better understand properties and interactions with other drugs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Adhered to HIPAA regulations when handling confidential patient information.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Dental Assistant
Mark Blanchette orthodontist
Lynchburg, VA
08.2015 - 09.2015
- Knowledge on equipment sterilization, taking impressions and setting of trays
- Knowledge on making retainers
- Knowledge on putting wires and power chaining
- Pouring models
- Educating patients on treatment plan
- Staged tray for procedures by arranging dental instruments and equipment
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions
- Performed general chair-side duties for general dentistry
Customer Service
InService America
Lynchburg, VA
01.2008 - 01.2009
- Answered over 20 calls per shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Scrum Master Certificate
Coursera Online
Online 12.2023 - 12.2023
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ03-2023
Dental Assisting
Medical Educators LLC
Richmond, VA07-2014
Nursing Assistance
Generation Solutions Training And Education
Lynchburg, VA06-2010
Public Relations
Trans-World Airlines Aviation College
Nairobi Kenya08-2007
Skills
- Technical Support
- TCP/IP Protocols
- Hardware Understanding
- Firewall Configuration
- Proficient With English
- Security Monitoring
- Logging Information
- End-User Support
- Software Installations
- User Support
- Issue Troubleshooting
- Solution Design
- Resource Management
- Monitoring Security
- Project Coordination
- Technical Troubleshooting
- Infrastructure Management
- Presentation Skills
- Information Tracking
- Software Testing
- Resource Allocation
- Application Development
- Issue Resolution
- Sprint Planning
- Effective Customer Communication
- Workflow Analysis
- Agile Best Practices
- Customer Interaction
- Software Process Management
- Scrum Processes
- Customer Requirements Analysis
- Risk Identification
- Project Management
- Backlog Management
- Meeting Participation
- Public Speaking
- Leading Scrum Meetings
- Performance Monitoring
- Attention to Detail
- Schedule Management
- Budget Control
- Systems Analysis
- Customer Needs Assessment
- Documentation and Reporting
- Technology Implementation
- Data Analysis
- Work Planning and Prioritization
- Project Team Coordination
- Computer Programming
- Project Tracking
- Idea Development and Brainstorming
- Material Resource Management
- Coaching and Mentoring
- Change Management
- Client Relations
- Risk Mitigation Planning
- Scope Implementation
- Risk Analysis
- Task Delegation
- Staff Training
- Conflict Resolution
- Deliverable Tracking
- Quality Assurance
- Customer Service
- Project Management Software
- Software Development
- Documentation Management
- Resource Coordination
- Project Development
- Stakeholder Relations
- Risk Management
- Assigning Work
- Stakeholder Negotiations
- Network Security Software
- Risk Assessment
- Requirements Gathering
- Project Planning
- Root Cause Analysis
- Scrum Methodology
- Resource Identification
- Status Reporting
- Resource Planning
Languages
Swahili
Professional
Accomplishments
Alumni student
- Achieved the best results by completing tasks with accuracy and efficiency.
Certification
- scrum Master certificate
Affiliations
- effective communications
- I can balance my personal life and professional life
- Adapting to change
References
References available upon request.
Timeline
Scrum Master
Coursera
12.2023 - 12.2023
Scrum Master Certificate
Coursera Online
12.2023 - 12.2023
IT Graduate Student
University of Pheonix
02.2022 - 03.2023
Team Leader
Right Way Cleaning Services
01.2018 - 03.2019
Dental Assistant
Bright start Dental
10.2016 - 09.2017
Medical Assistant
Mercy Medicine Clinic
09.2016 - 09.2017
Dental Assistant
Mark Blanchette orthodontist
08.2015 - 09.2015
Registered Medication Technician
Bentley Commons Senior
01.2011 - 03.2016
Registered Medication Technician
Carriage Hill Assisted Living
04.2009 - 03.2016
Customer Service
InService America
01.2008 - 01.2009
Associate of Arts - Information Technology
University of Phoenix
Dental Assisting
Medical Educators LLC
Nursing Assistance
Generation Solutions Training And Education
Public Relations
Trans-World Airlines Aviation College