Janeth Rios
Romeoville,IL
Summary
Dedicated professional with strong customer relations skills, ensuring high satisfaction and retention. Known for effective problem resolution and adherence to sanitation practices in food service.
Overview
11
11
years of professional experience
Work History
Nutrition Service Worker
VVSD School District
05.2025 - Current
- Assisted in preparing and serving nutritious meals to students, ensuring adherence to dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas to promote a safe environment.
- Collaborated with team members to efficiently manage meal service during peak hours.
- Followed food safety protocols, including proper storage and handling of food items.
- Engaged with students and staff to address dietary needs and preferences effectively.
- Operated kitchen equipment safely while adhering to operational standards and procedures.
- Participated in training sessions to enhance knowledge of nutrition service best practices.
- Participated in regular staff training sessions to stay updated on current food safety practices and nutrition standards.
Customer Service Representative
Consumers Insurance
04.2024 - 01.2025
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Processed policy changes and claims with accuracy, enhancing overall service quality.
- Assisted in training new representatives, improving team performance and cohesiveness.
- Utilized CRM software to track customer interactions and feedback for continuous improvement.
- Provided product knowledge support, empowering customers to make informed decisions about coverage options.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of insurance products and industry trends for effective communication with clients.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Consumers Insurance
10.2020 - 10.2023
- Collaborated with cross-functional teams to streamline service processes and resolve complex issues.
- Implemented feedback mechanisms to identify service gaps, contributing to enhanced operational efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Production Line Worker
Weather Tech
03.2015 - 04.2019
- Operated machinery to assemble products efficiently on production line.
- Inspected finished goods for quality assurance, ensuring compliance with standards.
- Trained new employees on safety protocols and production processes.
- Collaborated with team members to optimize workflow and reduce downtime.
- Maintained clean and organized work stations, adhering to safety regulations.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
- Packaged and labeled products using automated equipment.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Prioritized tasks to meet personal and team production targets.
- Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
- Exceeded production targets consistently through focused attention on task completion without compromising quality assurance measures.
- Actively participated in safety drills and training, reinforcing importance of workplace safety.
- Increased team morale and productivity by fostering supportive and positive work environment.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL06-2011
Skills
- Food preparation
- Microsoft office
- Sanitation practices
- Health promotion
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Paperwork processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Nutrition Service Worker
VVSD School District
05.2025 - Current
Customer Service Representative
Consumers Insurance
04.2024 - 01.2025
Customer Service Representative
Consumers Insurance
10.2020 - 10.2023
Production Line Worker
Weather Tech
03.2015 - 04.2019
High School Diploma -
Bolingbrook High School