Janeth Salazar
Lancaster,CA
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
11
11
years of professional experience
Work History
Customer Communication Rep
Eisner Health
Sherman Oaks, CA
06.2023 - Current
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled appointments for clients according to their availability.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
Screening
Actalent Agency- Eisner Health
Sherman Oaks, CA
10.2021 - 06.2023
- Check patients in.
- Take patient vitals.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Concierge
Valley Vista Senior Living
Van Nuys , CA
01.2021 - 10.2021
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Arranged special accommodations for guests to enhance visitor experiences.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained guest privacy and building reputation by keeping information confidential.
- Handled mail and package deliveries, keeping items secure.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Answered guest questions regarding local area, facilities and amenities.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Offered guests beverages and refreshments upon check-in.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Med Tech/Caregiver
Twelve Oaks Senior Living
Glendale, CA
05.2020 - 12.2020
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Cared for multiple residents Infected with Covid 19.
- Passed out medications for residents.
- Passed out food trays.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Provided excellent patient support and care to patients and families.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
- Adhered to all safety and infection control precautions and regulations.
- Protected patients and employees by adhering to infection-control and hazardous waste policies.
Med Tech/Caregiver
Fallbrook Glen of West Hills
West Hills, CA
07.2018 - 05.2020
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Provided excellent patient support and care to patients and families.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
- Adhered to all safety and infection control precautions and regulations.
- Protected patients and employees by adhering to infection-control and hazardous waste policies.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Cared for Multiple Residents
- Passed out Medication
- Passed out Food Trays
Medical Assistant Student Intern
Mission City Community Network
Panorama City, CA
07.2019 - 08.2019
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Prepared treatment rooms for patient examinations.
Medtech/Caregiver
The Gardens at Park Balboa
Van Nuys, CA
03.2013 - 07.2018
- Supported bathing, dressing and personal care needs.
- Assisted with meal planning to meet nutritional plans.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Reported concerns to nurse supervisor to promote optimal care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
Education
Medical Assistant Program - Medical Assitant
National Career College
Panorama City, CA08.2019
High School Diploma -
Van Nuys Senior High School
ActalentAssistantCovidVan Nuys, CA07.2008
Skills
- Catheter Change and Preparation
- Grooming and Bathing Assistance
- Professional Bedside Manner
- Charting Expertise
- Documentation Procedures Expert
- HIPAA Compliance
- Patient Relations
- Cleaning and Sanitizing
- Updating Medical Records
- Coordinating Drug Refills
- Clear Communication
- Multi-line Telephone System Operation
- Appointment Scheduling
Languages
English
Professional
Spanish
Professional
Timeline
Customer Communication Rep
Eisner Health
06.2023 - Current
Screening
Actalent Agency- Eisner Health
10.2021 - 06.2023
Concierge
Valley Vista Senior Living
01.2021 - 10.2021
Med Tech/Caregiver
Twelve Oaks Senior Living
05.2020 - 12.2020
Medical Assistant Student Intern
Mission City Community Network
07.2019 - 08.2019
Med Tech/Caregiver
Fallbrook Glen of West Hills
07.2018 - 05.2020
Medtech/Caregiver
The Gardens at Park Balboa
03.2013 - 07.2018
Medical Assistant Program - Medical Assitant
National Career College
High School Diploma -
Van Nuys Senior High School
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