Janeth Tolentino
Leasing Director
Arlington,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am also a very hardworking and passionate person with strong organizational skills. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
9
9
years of professional experience
Work History
Receptionist/Leasing Consultant
Mountain Creek Retirement Living
11.2022 - 07.2023
- Greeted clients, showed apartments, and prepared leases.
- Registered clients on database to enable tracking history and maintain updated records.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
Assistant Manager
Monticello Asset Management
11.2019 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Showed apartments to potential tenants and answered questions regarding community.
- Collected and maintained careful records of rental payments and payment dates.
Customer Service Supervisor
Big Lots Stores, Inc.
02.2014 - 03.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Education
High School Diploma -
Lamar High School
Arlington, TX05.2009
Skills
- Property Inspection
- Staff Management
- Rental Pricing Strategies
- Leasing and Sales
- Serve Customers
- Property Showing
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Leasing Consultant
Mountain Creek Retirement Living
11.2022 - 07.2023
Assistant Manager
Monticello Asset Management
11.2019 - 03.2022
Customer Service Supervisor
Big Lots Stores, Inc.
02.2014 - 03.2021
High School Diploma -
Lamar High School
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