Janeth F Vasquez
Fort Washington,USA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
43
43
years of professional experience
Work History
Operations Manager 1
IHG Army Hotel Fort Myer
01.2017 - Current
- Ensuring customer satisfaction through heartbeat
- Lead safety meeting coordinator
- HCM Champion
- Employee survey champion
- Day to day operation of the hotel overseeing all faces of the building
- Daily Deposits-cash counting and bank deposits
- Maintenance and security of the hotel assets
- Day to day operation of the hotel with an emphasis of the front desk office
- Manage all departments in the absence of the General Manager
- Ensure that product quality standards are met in all areas of the hotel as it relate to the appearance, levels of maintenance and cleanliness, maintain preventative maintenance programs to protect the physical assets of the hotel
- Handle credit card dispute on daily basis, guest billing issues, credit card processing and group billings
- Assisted in recruiting, hiring and training of team members.
- Processed timecards and payroll data for team of employees.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Updated employee files with new details such as changes in address or salary levels.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Interacted well with customers to build connections and nurture relationships.
Lead Front Desk, Customer Service
IHG Army Hotel Fort Myer
05.2009 - 01.2017
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
Front Desk Clerk Attendance
Glue Fast
11.2005 - 04.2009
- Sales efforts-cold calls, telemarketing, generating corporate accounts, preparing and sending letters and samples to companies around Europe, South America and Central America, contacting companies around the word to provide our service and information about our product
Housekeeping Supervisor
Jane’s General Cleaning Services
01.2004 - 01.2006
- Inspect level of cleanliness and report issues to the management
- Assist in scheduling of staff according to the projected staffing requirements
- Respond the guest request and complains
- Report needed repairs to the management staff
- Oversee housekeeping staff to maintain cleanliness of individual rooms and other areas
- Coordinate supplies of linen etc
- In order to maintain sufficiency
- Report lost and found articles
- Maintain linen supplies as necessary
Phone Operator
La Paz Sheraton Hotel
01.1982 - 10.1986
- Answering and directing phone calls, assisting guest needs, setting wakeup calls
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Reviewed customer feedback to determine strategies for improving customer service.
Skills
- Bilingual: English and Spanish
- Micros-Fidelio-Epitome
- Microsoft Word
- Microsoft Excel
- Opera by Micros
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Operations Manager 1
IHG Army Hotel Fort Myer
01.2017 - Current
Lead Front Desk, Customer Service
IHG Army Hotel Fort Myer
05.2009 - 01.2017
Front Desk Clerk Attendance
Glue Fast
11.2005 - 04.2009
Housekeeping Supervisor
Jane’s General Cleaning Services
01.2004 - 01.2006
Phone Operator
La Paz Sheraton Hotel
01.1982 - 10.1986
High School Diploma -
Emergency Medical Technician (EMT) -
Education
Emergency Medical Technician (EMT) -
01.1993
High School Diploma -
01.1981
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