Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Harris

Bismarck

Summary

Resourceful and experienced worker offering expertise in customer service.

Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Personable and organized individual with a keen eye for detail and a positive, upbeat attitude. Possesses strong communication skills and a solid understanding of office software, including proficiency in Microsoft Office.

Capable of enhancing team efficiency through effective coordination and administrative support.

Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Motivated professional with extensive experience in customer service, sales, and administrative tasks.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Offering excellent organizational abilities and a strong aptitude for multitasking and prioritizing tasks.

Overview

11
11
years of professional experience

Work History

Customer service

  • Provides excellent patient and client service, addressing inquiries and resolving issues in a timely manner.

Medical assistant

Summit Counseling Services
01.2024 - Current
  • Assisting healthcare provider with taking vitals
  • Manage appointment scheduling and patient follow-up calls, improving patient flow and satisfaction
  • Maintain accurate and up-to-date patient records in HER Icanotes with ensuing compliance in HIPPA regulation
  • Facilitate communication between patients and healthcare providers, addressing inquiries and concerns promptly
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Administrative coordinator/ medical assistant

09.2024 - Current
  • Provide comprehensive administrative support to my team, including meetings and managing calendars for our NP
  • Assisting admin team with duties needing assistants
  • Managing office supplies with cost-effective purchasing
  • Developed and maintained a filing system for documentation and improved information retrieval and compliance
  • Train new administrative staff on company policies and software applications, promoting a smooth boarding process
  • Ensures accountability for her admin staff
  • Willing to assist with any duties assigned

Assistant/Biller

07.2021 - 08.2023
  • Assist with filing claims to all major insurance companies
  • Fill out HCFA forms and ensure all areas of the claim are correct with the appropriate CPT codes and diagnosis codes
  • Work appeals and denials
  • Assist with patient accounts
  • Input all financial information into Excel worksheets for providers' production daily reports
  • Manage incoming and outgoing mail
  • Reconcile bank statements and bill out forensics for providers
  • Assist with new hires and all administrative duties
  • Assist with payroll

Insurance Specialist

Summit Counseling Inc
04.2019 - 03.2020
  • Verify all insurance
  • Assist in scheduling and checking clients in and out, collecting payment for services rendered
  • Call on outstanding accounts and follow up on monthly payments

Financial Counselor

Massa Berry Regional Medical Clinic
11.2015 - 03.2019
  • Assist patients with all insurance needs
  • Input and update patients' insurance and demographics
  • Answered and assisted patients with prior authorization and referrals and worked with other facilities to help assist patients with all healthcare needs
  • Daily deposits, scheduling, working hand in hand with all insurances, ensuring that all claims are accurate, and ensuring all paperwork is correct and precise for the financial assistant program
  • Ensure that the clinic and all patients' rights are protected and secure and that all records are kept safe and secure

Patient Account Rep

Campbell County Health
10.2014 - 08.2015
  • File all paperwork about the patient in the appropriate location
  • Answer phone calls and take patient payments
  • Assist patients with the financial needs that best suit their financial needs
  • Daily preview inputs to ensure that proper statements are sent
  • Ensure that all patient information is confidential and that the HIPPA policies and standards are followed to protect patients and hospital employees

Health Unit Clerk

Regional Health
12.2013 - 10.2014
  • Admit the patient and ensure all information is correct and complete
  • File all paperwork about the patient in the appropriate location
  • Input all patients' orders from the physicians
  • Fax and request information from other hospitals and clinics
  • Assist with getting patients from various locations within the hospital
  • Ensure that all patient information is confidential and that the HIPPA policies and standards are being followed to protect patients and hospital employees

Education

General Equivalency Diploma -

Campbell County High School
Gillette, WY
01.1998

Skills

  • Team leader and development
  • Office management
  • Patient and client relationships
  • Microsoft (word, excel, PowerPoint, Outlook)
  • Icanotes,
  • Various insurance platforms Availity, Sanford, Medicaid
  • Pushing payroll
  • Provides excellent patient and client service, addressing inquiries and resolving issues in a timely manner
  • Proficient customer service
  • Client relations and customer service

Timeline

Administrative coordinator/ medical assistant

09.2024 - Current

Medical assistant

Summit Counseling Services
01.2024 - Current

Assistant/Biller

07.2021 - 08.2023

Insurance Specialist

Summit Counseling Inc
04.2019 - 03.2020

Financial Counselor

Massa Berry Regional Medical Clinic
11.2015 - 03.2019

Patient Account Rep

Campbell County Health
10.2014 - 08.2015

Health Unit Clerk

Regional Health
12.2013 - 10.2014

Customer service

General Equivalency Diploma -

Campbell County High School
Jessica Harris