Acute care administrative & clerical
Janeth Davies
Strategic Account Manager - Medical-Surgical
Midlothian,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
20
20
Customer Service
3
3
Certificates
14
14
years of professional experience
19
19
years of post-secondary education
Work History
Strategic Account Manager - Health Systems
McKesson Medical-Surgical, Inc.
Richmond, VA
02.2020 - 10.2024
- Managed diverse and complex health system encompassing 325 clinics across Missouri, Illinois, Oklahoma, and Wisconsin in medical-surgical sector, ensuring account growth, high customer satisfaction and engagement.
- Oversaw customer profitability and performance, driving 40% growth while maintaining continuous alignment with business objectives and financial targets.
- Built solid relationships in cross-functional professional environment, working closely with internal teams including Sales, Inventory, Customer Service, Warehouse, Contracts/Pricing, as well as external stakeholders to support seamless operations and achieve strategic sales objectives.
- Oversaw customer profitability and performance, analyzing and interpreting key metrics to maintain continuous alignment with business objectives and financial targets.
- Developed and implemented new processes to enhance departmental efficiency and service delivery, driving continuous improvements.
- Microsoft Office, Salesforce, Power BI, J.D. Edwards
Client Engagement Specialist
Owens & Minor Inc. VA
Richmond, VA
8 2017 - 02.2020
- Processed customer returns, credits, order entries, inter-branch transfers, and drop shipments, while promptly responding to customer inquiries.
- Monitored backorder reports and provided customers with timely product status updates, including estimated time of arrival (ETA) and tracking information from manufacturers.
- Analyzed customer data to forecast product line usage and ensure appropriate inventory levels for each customer.
- Liaised with manufacturers to obtain updated ETAs for overdue items, and ensured purchase orders were properly documented with accurate information.
- Collaborated with vendors and conducted research to identify viable substitute products for items on manufacturer backorder, minimizing service disruption.
- Utilized systems such as Salesforce, OMNI, OMConnect, OM Marketplace, Kronos, and Microsoft Office to streamline processes and enhance productivity.
Assistant Customer Service Manager
Delhaize America
Chester, VA
05.2016 - 08.2017
- Supervised performance of front-end associates in absence of Customer Service Manager upholding efficient, productive front-end operations.
- Maintained atmosphere of enthusiastic customer awareness, emphasizing fast and easy service.
- Trained and developed office assistants and cashiers; maintained monthly schedule for computer-based training modules and training aid courses for front-end associates.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Trauma Continuing Medical Education Coordinator
HCA Healthcare Inc.
Richmond, VA
08.2014 - 05.2016
- Collaborated with Hospital Medical Director, Trauma Program Manager, and internal teams to successfully achieve first-ever Virginia State Level II Trauma designation for Chippenham and Johnston Willis Hospitals.
- Organized and maintained trauma-related continuing medical education, credentialing files for roster of 125+ emergency medicine physicians and trauma surgeons, managing thousands of digital and hard copy files.
- Tracked provider meeting attendance, coordinated teleconferences, arranged travel authorizations, facilitated procurement of supplies and equipment, including obtaining vendor quotes and maintaining office operations in collaboration with plant operations.
- Corresponded with trauma surgeons, emergency medicine physicians, and various medical professionals through email and calendar invitations for conferences/webinars, monthly meetings, and other communications, ensuring compliance with Virginia State Level II Trauma verification and American College of Surgeons Level II Trauma consultative visit requirements.
- Utilized Microsoft Office, Kronos Workforce Central, MEDITECH.
Program Support Assistant - Trauma
VCU Medical Center
Richmond, VA
03.2012 - 08.2014
- Assisted Trauma Program Manager with staff organization and supervision, regulatory compliance, timekeeping, reporting, scheduling, meeting coordination, and office maintenance, including procurement and vendor management.
- Played vital role in preparation for The American College of Surgeons (ACS) Level I Trauma Center verification, organizing continuing medical education (CME) and continuing education units (CEU) for trauma surgeons, nurse practitioners, and multidisciplinary teams.
- Coordinated logistics and planning for Trauma Program's annual fundraising event and educational conference, managing resource files, contact lists, marketing materials, and mass communications.
- Utilized Microsoft Office, Lotus Notes, Kronos Workforce Central, Lawson Enterprise Management System, Cerner, and Trauma Base V.9 for administrative and operational support.
Nurse Manager Support Assistant - Cardiac Surgery
VCU Medical Center
Richmond, VA
10.2010 - 06.2012
- Managed multiple priorities in fast-paced critical care unit environment, focusing on problem-solving and efficient task execution.
- Prepared and submitted HR-related documents, timekeeping, payroll records, and reports for over 60 staff members, ensuring compliance with regulations such as HIPAA, The Joint Commission, and State Health Department standards.
- Tracked and managed unit expenses, preparing monthly budget variance reports and collaborating with medical sales representatives and hospital purchasing department to obtain quotes for new equipment and supplies.
- Partnered with Plant Operations to assess and coordinate environmental services, maintenance, equipment repairs, and replacements, ensuring timely resolution of unit needs.
- Utilized Microsoft Office, Lotus Notes, Kronos Workforce Central, Lawson Enterprise Management System, and Cerner to support administrative and operational tasks.
Skills
Client Relationship Building
Portfolio Management
Strategic Planning & Solutions
Salesforce
Business Growth and Retention
Sales Reporting
Timeline
Strategic Account Manager - Health Systems
McKesson Medical-Surgical, Inc.
02.2020 - 10.2024
AMCA - Clinical Medical Assistant Certification
02-2017
AMCA - EKG Technician Certification
02-2017
AMCA - Phlebotomy Technician Certification
02-2017
Assistant Customer Service Manager
Delhaize America
05.2016 - 08.2017
Trauma Continuing Medical Education Coordinator
HCA Healthcare Inc.
08.2014 - 05.2016
Program Support Assistant - Trauma
VCU Medical Center
03.2012 - 08.2014
Nurse Manager Support Assistant - Cardiac Surgery
VCU Medical Center
10.2010 - 06.2012
Client Engagement Specialist
Owens & Minor Inc. VA
8 2017 - 02.2020
Certificate Program - Medical Assistant, EKG Technician, Phlebotomy Tech
J. Sargent Reynolds Community College
08.2016 - 02.2017
High School Diploma -
Manchester High School
Sep 1984 - 06.1989
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Certificate Program - Medical Assistant, EKG Technician, Phlebotomy Tech
J. Sargent Reynolds Community College
Henrico, VA 08.2016 - 02.2017
High School Diploma -
Manchester High School
Midlothian, VA Sep 1984 - 06.1989