Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Janeth E Gonzalez

Janeth E Gonzalez

Valparaiso,IN

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

11
11
years of professional experience

Work History

Office Manager

Estrada Loading
Valparaiso, IN
01.2020 - Current
  • Monitored and analyzed transportation costs, identifying trends and implementing cost-saving measures.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
  • Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Prepared and presented detailed reports on transportation performance metrics to senior management.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Communicated regularly with customers regarding their orders and any changes in delivery schedules.
  • Analyzed data to identify trends in order to improve operational efficiency.
  • Ensured strict compliance with federal, state, and local transportation regulations, avoiding fines and penalties.
  • Facilitated cross-departmental collaboration to streamline logistics processes and improve supply chain efficiency.
  • Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
  • Investigated customer complaints related to freight damage or late deliveries.
  • Negotiated with carriers and warehouse operators for services and preferential rates.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Handled departmental scheduling to maintain proper staffing for shifts.

Dispatcher

Arellano Trucking Inc
Gary, IN
03.2018 - 12.2020
  • Scheduled loads according to priority and available equipment.
  • Contacted suppliers to verify shipment details.
  • Investigated discrepancies between orders received, shipped items, and invoices generated.
  • Managed daily delivery and work schedules to maximize coverage.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Communicated with customers regarding order status, shipment tracking numbers.
  • Coordinated delivery schedules with customers and carriers.
  • Processed freight bills and verified accuracy of charges prior to payment.
  • Scheduled transportation services to meet customer requirements.

Office Clerk

Wayne Tank and Trailer Repair
Gary, IN
06.2014 - 02.2018
  • Conducted data entry tasks with high accuracy, maintaining integrity of information.
  • Maintained inventory of office supplies, ensuring availability and cost-effectiveness.
  • Inputted customer orders into the system for processing of merchandise orders.
  • Greeted customers and answered inquiries in a professional manner.
  • Reviewed accounts receivable aging reports for accuracy of invoices billed to customers.
  • Created purchase orders for various departments within the organization.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Provided administrative support to office staff, improving productivity.
  • Coordinated front office activities, enhancing operational efficiency.
  • Provided excellent customer service to ensure customer satisfaction.
  • Processed and filed paperwork, maintaining accurate and up-to-date records.
  • Ensured compliance with company policies and procedures related to front office operations.
  • Welcomed visitors and determined nature of business to announce to appropriate personnel.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Supported new employee onboarding, enhancing team integration.
  • Participated in credit and collections activities.
  • Answered incoming calls and transferred them to the correct department or personnel.

Education

High School Diploma -

Hammond City Baptist
Hammond, IN
05-1997

Skills

  • Project management
  • Data analysis
  • Regulatory compliance
  • Vendor negotiation
  • Inventory management
  • Cost reduction
  • Employee training
  • Customer service
  • Problem solving
  • Data entry
  • Information protection
  • Staff training
  • Billing
  • Customer relations

Languages

Spanish
Professional

References

References available upon request.

Timeline

Office Manager

Estrada Loading
01.2020 - Current

Dispatcher

Arellano Trucking Inc
03.2018 - 12.2020

Office Clerk

Wayne Tank and Trailer Repair
06.2014 - 02.2018

High School Diploma -

Hammond City Baptist

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