Janet Kay Mock
Valencia,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
35
35
years of professional experience
Work History
Assistant Store Manager
Chico's
02.2013 - 05.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Talbots
06.2006 - 01.2013
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Department Manager
Nordstrom
11.1986 - 09.2004
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Associate of Arts - Fashion Retail And Interior Design
Patricia Stevens
Los Angeles, CAHigh School Diploma -
Corona Senior High School
Corona, CASkills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Display Setup
- Hiring and Training
- Sales expertise
- Scheduling
Timeline
Assistant Store Manager
Chico's
02.2013 - 05.2021
Assistant Store Manager
Talbots
06.2006 - 01.2013
Department Manager
Nordstrom
11.1986 - 09.2004
Associate of Arts - Fashion Retail And Interior Design
Patricia Stevens
High School Diploma -
Corona Senior High School
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