Summary
Overview
Work History
Education
Skills
Timeline
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Janet Lukac

Pittsburgh,PA

Summary

20+ years business experience. A results-driven manager and producer. Demonstrated strengths in executing sales strategies. Committed to success for the colleague, customer, and organization. Well-qualified business professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

35
35
years of professional experience

Work History

Property Manager

Acri Commercial Realty
11.2021 - Current
  • Manage 21 properties.
  • Build and maintain board of director's relationship.
  • Develop and maintain strong relationships with property owners, vendors, and contractors.
  • Timely response to meet homeowner needs and expectations.
  • Continually monitor and manage delinquent accounts and coordinate collection procedures.
  • Organize and participate in meetings to give residents the opportunity to ask questions and provide a forum for issues to be addressed.
  • Deliver monthly financial and operational reports.
  • Manage turnover process from declarant to the community.

Branch Manager Sr

Citizens Bank
04.2019 - 11.2021
  • Delivered customized solutions and exceptional client service experience.
  • Applied strong analytical and critical thinking skills to identify solutions and exceed customer’s expectations.
  • Collaborated effectively, delegated and prioritized focusing on meeting and exceeding sales goals.
  • Built strong internal partnerships to nurture and expand client relationships.
  • Embraced all technology platforms, educating clients on self-serve options.
  • Assessed and effectively managed branch risks
  • Adaptable to constantly changing environments.
  • Managed multiple objectives, delegating job responsibilities to maximize branch efficiencies.
  • Maintained friendly and professional customer interactions.
  • Created new revenue streams and recruited talented staff for branch offices.
  • Resolved problems, improved operations and provided exceptional service
  • Received and processed stock into inventory management system

Marketing Director

PNC Bank
08.1989 - 03.2004
  • Managed, promoted, and positioned PNC Investments to be seen as a natural product offering in conjunction with PNC Retail Banking.
  • Managed copywriting and content development.
  • Tracked and analyzed performance of advertising campaigns.
  • Managed a $16 million marketing budget.
  • Created specific marketing material in line with the brand identity.



Auditor

Ernst And Whinney
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Complied with established internal procedures by examining reports, processes and documentation.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.

Education

B.S -

Indiana University of Pennsylvania
Indiana, PA

M.B.A -

University of Pittsburgh
Pittsburgh, PA

Skills

  • Client relationship management
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Energetic
  • Strong interpersonal skills
  • Customer Retention Strategies
  • Conflict Resolution
  • Administrative Leadership
  • Issue and Complaint Resolution

Timeline

Property Manager

Acri Commercial Realty
11.2021 - Current

Branch Manager Sr

Citizens Bank
04.2019 - 11.2021

Marketing Director

PNC Bank
08.1989 - 03.2004

Auditor

Ernst And Whinney

B.S -

Indiana University of Pennsylvania

M.B.A -

University of Pittsburgh

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Janet Lukac