Janetlys Rodriguez
Atlanta,GA
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ICF
01.2024 - 04.2024
- Managed customer calls efficiently in fast-paced call center environment
- Anticipated needs and resolved problems to keep customers happy
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
- Processed orders, prepared correspondences, and completed required documentation.
Customer Service Representative ( Remote )
United Health Care
06.2023 - 12.2023
- Handled customer inquiries, payments and service requests
- Answered inbound calls to handle various concerns, set appointments and close sales
- Enhanced customer satisfaction with fast, knowledgeable service
- Built trusting relationship with customers to better understand needs
- Delivered fast and friendly service to handle questions and service complaints
- Met personal, team and company goals in customer service environment.
Front Desk Receptionist/Customer Service
The Child and Family Wellness Center
09.2019 - 10.2021
- Responded to customer/client inquiries by telephone, e-mail, and in person
- Worked with clients to resolve complaints and provide information about the organization's services
- Maintained a positive attitude, patience and professionalism when responding to the customer/clients
- Provided clear communication with problem-solving skills
- Helped resolve complex problems and provided information to find solutions to meet the customer/client needs
- Completed and updated data into a computer system to monitor and save important information.
Georgia Power IT Support
Georgia Power
12.2019 - 01.2021
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Apple Technical Support Representative
Apple
01.2018 - 12.2018
- Utilized comprehensive understanding of Apple hardware, software, and services to resolve a wide range of technical inquiries.
- Collaborated with team members to share knowledge and develop solutions for complex technical problems.
- Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
- Implemented follow-up procedures to ensure complete resolution of customer issues and continued satisfaction after initial contact.
- Reduced escalations to higher-level support teams by effectively resolving customers'' inquiries on initial contact.
Education
Bachelor of Arts and Communication - Communications
Fisher College - Online
Boston, MAHigh School Diploma -
East Wake High School
Wendell, NCSkills
- Ability to type 50 wpm
References
Available upon request
Timeline
Customer Service Representative
ICF
01.2024 - 04.2024
Customer Service Representative ( Remote )
United Health Care
06.2023 - 12.2023
Georgia Power IT Support
Georgia Power
12.2019 - 01.2021
Front Desk Receptionist/Customer Service
The Child and Family Wellness Center
09.2019 - 10.2021
Apple Technical Support Representative
Apple
01.2018 - 12.2018
Bachelor of Arts and Communication - Communications
Fisher College - Online
High School Diploma -
East Wake High School