Summary
Overview
Work History
Education
Skills
Timeline
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Janetlys Rodriguez

Dunwoody,GA

Summary

Dynamic professional with a proven track record in customer service and data entry, notably at Amazon. Excelled in managing high-stress situations and processing sensitive information with discretion. Skilled in Microsoft Excel and active listening, significantly improving customer loyalty and operational efficiencies. Demonstrates critical thinking and quality control, driving superior service levels and project success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Get Insured America
06.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Data Processing Customer Service Representative

United Healthcare
01.2023 - 12.2023
  • Handled sensitive customer information with utmost discretion while adhering to strict privacy guidelines.
  • Supported management in implementing new processes that led to significant improvements in key performance indicators.
  • Maintained up-to-date knowledge of industry trends, technologies, and best practices in data processing and customer service.
  • Collaborated with team members to optimize workflow and achieve superior service levels.

Data Entry Intern

Amazon
02.2022 - 11.2022
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
  • Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.

Data Entry Clerk

Walmart
04.2021 - 12.2021
  • Followed data entry protocols, rules and regulations.
  • Checked for accuracy by verifying data and records.
  • Updated and maintained customer information, documents and records.
  • Created spreadsheets for more efficient recordkeeping.

Data Entry Clerk

Marriott
02.2020 - 03.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Supported marketing efforts by accurately entering customer data for targeted campaigns.
  • Improved data accuracy by meticulously reviewing and updating customer information.

Education

Bachelor - Data Analysis

Fisher College
Boston, MA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Follow-up skills
  • Appointment scheduling
  • Order processing
  • Team development
  • Administrative support
  • Documentation
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Technical support
  • Quality control

Timeline

Customer Service Representative

Get Insured America
06.2024 - 02.2025

Data Processing Customer Service Representative

United Healthcare
01.2023 - 12.2023

Data Entry Intern

Amazon
02.2022 - 11.2022

Data Entry Clerk

Walmart
04.2021 - 12.2021

Data Entry Clerk

Marriott
02.2020 - 03.2021

Bachelor - Data Analysis

Fisher College

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Janetlys Rodriguez