Summary
Overview
Work History
Education
Skills
Timeline
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Janet M DiPietro

Leesburg,VA

Summary

Accomplished Flight Service Manager with a proven track record at New York Air Airlines, Continental Airlines enhancing passenger satisfaction and safety. Flight Leader on many domestic trip pairing at United Airlines.Skilled in food and beverage service and renowned for empathy and patience, I've successfully mentored teams to reduce customer complaints and increase on-time arrivals, embodying a strong work ethic and exceptional teamwork abilities.

Overview

39
39
years of professional experience

Work History

Flight Attendant

United Airlines
10.2014 - Current
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.

Flight Service Manager

Continental Airlines
07.1987 - 10.2014

Flight Service Manager

New York Air
09.1985 - 06.1988
  • Conducted thorough cabin safety checks before each flight, maintaining compliance with FAA regulations and airline policies.
  • Delivered exceptional service to VIP passengers, ensuring their comfort and satisfaction throughout the travel experience.
  • Created a positive working environment among flight crew members through open communication channels and collaborative problem-solving techniques.
  • Collaborated with flight crew to maintain a safe and comfortable environment for passengers on every journey.
  • Managed inventory of inflight catering supplies, reducing waste while maintaining high levels of customer satisfaction.
  • Mentored new hires within the team, providing guidance on company culture and best practices for delivering exemplary service.
  • Reduced customer complaints by proactively identifying and resolving potential issues before they escalated.
  • Enhanced passenger satisfaction by implementing personalized services and addressing individual needs throughout flights.
  • Increased on-time arrivals through effective communication with ground crews and efficient in-flight management.
  • Coordinated with ground staff during irregular operations, facilitating quick resolutions for delayed or canceled flights.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Used excellent customer service skills in addressing passengers' needs.

Education

Associate Degree In Marketing - Business

Newbury Jr. College
Boston, MA

Skills

  • Food and beverage service
  • Teamwork and cooperation
  • Empathy and patience
  • Strong work ethic

Timeline

Flight Attendant

United Airlines
10.2014 - Current

Flight Service Manager

Continental Airlines
07.1987 - 10.2014

Flight Service Manager

New York Air
09.1985 - 06.1988

Associate Degree In Marketing - Business

Newbury Jr. College

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Janet M DiPietro