JANET HAYES
Florence,AZ
Summary
Accomplished and dedicated business operations and human resources professional with experience in hospitality, training, people development, P&L management, employee relations, and performance management. Possess powerful leadership skills, effective communication at all levels, adapt easily and quickly to changing priorities, and think and act strategically with solid analytical skills.
Overview
31
31
years of professional experience
Work History
Paraprofessional Title 1 Reading Specialist
AMERICAN LEADERSHIP ACADEMY
07.2022 - Current
- Co-teach lessons and lead small groups
- Help students understand course material, provide encouragement, and monitor student progress
- Help with scheduling, curriculum, and equipment set-up
Field Business Partner
MCDONALD'S CORPORATION ARIZONA
03.2020 - 03.2022
- Partnered with Franchisees within the Co-Op to drive innovation and digitalization agenda from an operational perspective.
- Responsible for aligning Company objectives with Franchisees Leaders.
- Develop and monitor performance metrics and review systems to drive improvement, project income and maintain compliance.
Business and Deployment Manager
MCDONALD'S CORPORATION
08.2017 - 03.2020
- Responsible for the deployment and execution of all new products.
- Support Franchisees through training, education, and coaching to improve operational procedures and profit/P&Ls.
- Consulted and worked with priority Owner-Operators to address specific and complex business situations to improve short- and long-term business results.
Fraud Specialist
CHASE BANK
03.2017 - 08.2017
- Ensure Chase customers receive the best fraud detection and protection.
- Conduct reasonable investigation into fraud claims.
- Investigate transactions and determine the validity of merchant chargebacks and customer rebills.
- Process disputes and fraud claims related to electronic transactions (ACH, Plastics, wires, etc.) and paper checks.
- Resolve claims and authorize chargebacks and denials.
Operations Manager
AVI
06.2016 - 02.2017
- Oversee the operations for on-site food service dining, micro-markets, vending, and beverage services.
- Created and analyzed financial projections against results.
- Implemented actions plans for improved performance.
- Assisted the sales and dining team in developing and retaining new and existing accounts.
- Recruited team members.
- Trained and developed Customer Service Representatives for forty client sites.
Regional Operations Training Manager
MCDONALD'S CORP
01.2012 - 04.2015
- Collaborated with the regional leadership team to establish training plans aligned with regional and national strategy.
- Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
- Served as a Regional Subject Matter Expert on training standards, content creation, and practices for Leaders and Owner / Operators for 710 restaurants in Ohio, Kentucky, Pennsylvania, and West Virginia.
- Ensure compliance with customer specification, quality standards, FDA, HACCP, safety, and health and other regulations
- Led a team of six consultants who taught management leadership courses, food safety, P&L management, inventory control, and scheduling throughout the Region.
Operations Manager / Field Service
MCDONALD'S CORPORATION
06.2001 - 12.2011
- Consulted and worked with priority Owner-Operators to address specific and complex business situations to improve short- and long-term business results.
- Participated in franchise vision planning and operator assessments, created actionable franchising deliverables and inclusion (diversity) follow-ups, conducted annual business reviews.
- Accountable for growing sales and transactions in assigned co-ops/markets to meet and exceed growth targets.
- Supported franchisees and their business through training, education, and coaching to improve operational procedures, P&L Management, safety, and security.
Senior Director of Human Resources
MCDONALD'S CORPORATION
01.2000 - 05.2001
- Guide, motive and develop the employees within the Human Resource Policy.
- Ensure that the company’s values and management principles are being lived within the departments (s).
- Served as a strategic business partner to the Regional Vice President and District Managers regarding human resource and performance matters.
- Served on cross-functional teams at the division level to address issues and support key initiatives, providing input from a people management perspective.
- Partnered with the labor relations team to resolve pending issues
Director of Operations
MCDONALD'S CORPORATION, McDonald's
01.1995 - 12.1999
- Responsible for opening McDonald's restaurant in a new country - South Africa.
- Direct reports - Operations, Training, Security, and Technology - Opened 75 new restaurants and employed 5,000 crew members with eighty staff.
- Executed core processes within my areas of responsibility: (development, implementation of marketing plans, Operator review processes, and administration of core operations and training).
- Led strategy development and planning for the country as senior department head, providing input from the perspective of functional and line areas supervised.
Education
Associate Degree -
Indiana Wesleyan University
Skills
- Leadership Skills
- Excellent communication
- Issue resolution
- Organizational Skills
- Team Building
- Data focused decision maker
- Behavior management
- Calm and patient demeanor
- Group and individual instruction
- Social skills training
- Preparing instructional materials
- Life skills training
Hobbies and Interests
COMMUNITY INVOLVEMENT: Veteran Chair - Elks Lodge | Member of the American Legions | Berkshire Community Board Member | Food Pantry Lead | Hospitality Lead - First Church | Neighbor House Settlement House - Board Member | Slocomb Mission - Advisory Board Member | Former Board Member - Ronald House | Former Advisory Board Member Tacoma School District | Former Board Member - Seattle Urban League
ADDITIONAL INFORMATION
AWARDS: Operations Officer Award | President's Award | Golden Arch Award | Labor Relations Team Award | The Difference Award | McDonald's International Team Award | High- Achievement Award | Press-On Award (x3) | Distinguished Performance Award | Outstanding Manager Award
Timeline
Paraprofessional Title 1 Reading Specialist
AMERICAN LEADERSHIP ACADEMY
07.2022 - Current
Field Business Partner
MCDONALD'S CORPORATION ARIZONA
03.2020 - 03.2022
Business and Deployment Manager
MCDONALD'S CORPORATION
08.2017 - 03.2020
Fraud Specialist
CHASE BANK
03.2017 - 08.2017
Operations Manager
AVI
06.2016 - 02.2017
Regional Operations Training Manager
MCDONALD'S CORP
01.2012 - 04.2015
Operations Manager / Field Service
MCDONALD'S CORPORATION
06.2001 - 12.2011
Senior Director of Human Resources
MCDONALD'S CORPORATION
01.2000 - 05.2001
Director of Operations
MCDONALD'S CORPORATION, McDonald's
01.1995 - 12.1999
Associate Degree -
Indiana Wesleyan University
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