Janet Mae Castillo-Magcalas

• Manages the day-to-day operation of the outlet by the established policies and procedures
• Establishes and administers training programs within the outlet, including new employee orientation
• Directs the development and administration of controls for all phases of all four (4) outlets economically and profitably while maintaining established standards
• Coordinates the maintenance and development methods for high-quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction
• Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours
• Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated
• Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for different areas
• Acts immediately on all customer complaints to ensure that corrections are made when possible
• Monitors the work of employees to ensure that established policies and procedures are being followed
• Oversees all follow-up work to ensure non-recurrence of errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures
• Counsels, guides, and instructs assigned personnel in the proper performance of their duties
• Prepares and coordinates the periodic performance reviews of assigned personnel
• Recommends changes including hiring, promotion, demotion, and release of personnel; recommends wage and salary adjustments for personnel within established guidelines
• Interview potential employees who Personnel has recommended.

EMPLOYEE OF THE QUARTER Q2 2023

• Forecasts the needed staffing for the Housekeeping, Front Office, Front Services, Back of House (BOH), Front Of House (FOH) and Quick Service Departments per week
• Schedules Team Members for shifts
• Acts as a liaison between operating departments
• Handles all payroll-related tasks, posts schedule changes, Paid Time Off (PTO) approvals, and scheduled switches
• Responsible for accurately recording and tracking Family and Medical Leave (FMLA), department policy infractions exception assignments, and producing and tracking documentation for performance feedback
• Works directly with employees, providing resolutions to schedule and payroll issues
• Oversees the handling of all time adjustments up to the issuance to payroll for processing
• Serves in a Client Manager capacity for the departments they oversee, providing support within the Centralized scheduling structure when necessary
• Responsible for overseeing the ordering needs of the department by preparing various reports that allow for proper tracking and monitoring of supplies as well as received orders
• Makes use of all applications available to track and properly record information related to departments as well as employees (Virtual Roster, Time Works System, MS Office 365)
• Maintains employee folders, both electronically as well as paper-based
• Helps to coordinate efforts between other departments such as Human Resources, Compliance, Payroll and Compliance

EMPLOYEE OF THE QUARTER Q3 2022

• Acts as a liaison between operating departments
• Handles all payroll-related tasks, posts schedule changes, Paid Time Off (PTO) approvals, and scheduled switches
• Responsible for accurately recording and tracking Family and Medical Leave (FMLA), department policy infractions exception assignments, as well as producing and tracking documentation for performance feedback
• Works directly with employees, providing resolutions to schedule and payroll issues
• Oversees the handling of all time adjustments up to the issuance to payroll for processing
• Serves in a Client Manager capacity for the departments they oversee, providing support within the Centralized scheduling structure when necessary
• Responsible for overseeing the ordering needs of the department by preparing various reports that allow for proper tracking and monitoring of supplies as well as received orders
• Makes use of all applications available to track and properly record information related to departments as well as employees (Virtual Roster, Time Works System, MS Office 365)
• Maintains employee folders, both electronically as well as paper-based
• Helps coordinate efforts between departments such as Human Resources, Compliance, Payroll, and Compliance

• Processes check-in and check-out transactions for guests
• Assists guests with questions about the city and property
• Assists guests with booking dinner, show, etc.… when necessary
• Assists with guest service recovery when possible
• Always maintains an upbeat attitude
• Responsible for being apprised of current events in the hotel to assist guests
• Acts as a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipates guests’ needs and guest expectations

CAESARS FOUNDERS AWARD NOMINEE- ALL-IN ON SERVICE 2021

• Processes check-in and check-out transactions for guests
• Assists guests with questions about the city and property
• Assists guests with booking dinner, show, etc.… when necessary
• Assists with guest service recovery when possible
• Always maintains an upbeat attitude
• Responsible for being apprised of current events in the hotel to assist guests
• Acts as a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipates guests’ needs and guest expectations
• Ensures that villas are set- up correctly (per guests’ requirements and needed amenities) and ready for guests’ arrival
• Updates the VIP Rooms Occupancy Log
• Ensures that the Palazzo Hotel Amenities are in good- working condition

• Organizes and maintains MS Excel worksheets
• Matches incoming invoices to products received and enters the correct quantities and prices into the system
• Fixes Distributors' and Retailers' Lists of worksheets weekly
• Sorts and adds new items on Distributors Lists worksheets
• Backs up other departments that need help
• Processes
• Enters the dimensions and weights of shipping boxes into the system
• Enters weights and fees of new products
• Finishes the Supplies List Weekly
• Sources new products

• Company Overview: Government-Owned and Controlled Corporation under the Office of the President
• Drafts the Minutes of the Board and Committee Meetings, Board Resolutions, Secretary’s Certificates, and other documents about the Board of Directors
• Releases existing Board related documents
• Research topics given by different department managers which are to be discussed with the Board, then prepare and send a briefer to the latter
• Processes reimbursements and liquidation of receipts for payments of meeting venues, planning, and representation and communication allowances of the Board of Directors
• Prepares requests for per diem of Directors
• Follow–up on the status of Board issues
• Handles personal cases filed against AFAB employees

• Company Overview: Government-Owned and Controlled Corporation under the Office of the President
• Draft the Minutes of the Performance Management Team (PMT) Meeting
• Draft the Minutes of the Management Committee and Big Group Planning
• Draft the Minutes of the Corporate Planning Department (CPD) Meeting
• Prepares the department’s presentations for the Board Meeting
• Prepares the department’s presentations for the Manager Committee Meeting
• Draws up and publishes a Master Plan specifying general uses and economic activities to be promoted for the different areas of the FAB and enforces said plan subject to consequent revisions as the AFAB may deem necessary
• Draws up developmental goals for the FAB within the framework of national development plans, goals, and policies and shall update and revise the Master Plan accordingly
• Coordinates the formulation of the agency’s strategic, medium-term, budgetary, and operational plans
• Prepares the agency’s annual performance commitments and periodic corporate appraisal and accomplishment reports
• Researches planning matters and handles background investigations of possible partners
• Handles ad hoc information requests related to planning from other department managers or directors, which entails finding data through online searches or available secondary research sources
• Provides statistical information necessary to implement the strategic plans of AFAB effectively
• Complies and analyses community inputs; prepares reports and other technical documents
• Documents activities of the department
• Maintains and updates information resources
• Performs other technical and administrative functions as may be required by the supervisor

• Company Overview: Government-Owned and Controlled Corporation under the Office of the President
• Drafts Board Resolutions, Minutes of the Board Meetings, Transmittal Letters, and other documents for the Corporate Secretary
• Assists the Members of the Board with their differing concerns
• Prepares and reviews the reimbursements, per diems, and vouchers of AFAB employees/payees
• Serves as the Secretary of the Deputy Administrator for Support Services
• Coordinates with the Department Managers regarding their concerns related to the Board and then updates the Board about it
• Serves as the Secretariat in the AFAB Personal Selection Board.

• Company Overview: Lower House of the Philippine Congress
• Assists the Chief of Staff in the legislative works
• Attends Committee Meetings wherein Hon
• Garcia is a member
• Attends Plenary Sessions and assists the Hon
• Garcia, whenever he takes the floor
• Review the financial documents of the Office to ensure transparency
• Takes calls and assists visitors with their requests or needs
• Attends meetings and seminars on behalf of the Hon. Garcia