Janet Ho

• ● Quickly adjusted from serving/bartending in a tavern setting to a high-end restaurant
• ● Continued to build relationships with customers from diverse backgrounds and ensure their return

● Scored top 13% of civil service test takers

● Passed the Boston Police Department's rigorous background investigations

● Trained for and later passed the Physical Abilities Test (PAT), and the Recruit Academy (ROC) Entry Level Fitness Standards fitness test

● Received a final offer and invitation to the Boston Police Academy recruit class 64-24

● 1 of 105 student recruit officers for recruit class 64-24, 1 of 10 female recruit officers

● One of very few servers to be promoted to bartender in one of Boston's busiest bars

● Multitasked efficiently to be able to wait on 26-30 customers at a time (Bar, tables), and quickly make drinks for servers at the service bar

● Provided the same excellent service to customers ranging from locals, tourists, college students, families, celebrities, and more.

● Carried out the responsibility of setting up a brand new office; Cafeteria, supply room, recreation room, boardrooms, and more.

● Started and maintained new relations with various vendors

● First point of contact for employees/guests' requests, questions, or concerns

● Managed internal/external telephone, mail, and email communications for the company by answering or directing inquires

● Daily tracking/filing using Excel – Employee access cards, CDC vaccination cards, COVID-19 test results, bike tags, parking tags, vendor orders

● Scheduled candidates for interviews while communicating with hiring managers and referring to their calendars

● Assisted the Human Resources team in their day-to-day tasks, and took ownership over the team email, Snappy, Pingboard, and more.

● Researched and coordinated employee benefits, and volunteering events with non-profit organizations such as Mbadika and 826 Boston

● Promoted to Shift Leader at the age of 19 at a highly rated gelato shop in a bustling part of town

● Managed the smooth operation of the shop and handled any customer issues with professionalism

● Supervised employees and trained new team members

● Assisted manager/owner in pre-shift and weekly meetings